This is a 10-slide PowerPoint presentation which covers the whole of the third of 4 parts of Business Level 2, Unit 4 - Principles of Customer Service. It is designed for the EDEXCEL Specification but could be used with any students of customer service. Please download the FREE activity sheets which accompany these PowerPoints. Search for “Level 2 activity sheets”. This PowerPoint covers: Who are your Customers? The focus is on identifying and understanding different types of customers. It categorizes customers into two main types: internal customers and external customers. The presentation also highlights the main differences between internal and external customers, such as their relationship with the organization and their needs. It discusses customers with special requirements, including non-English speakers, different age groups, different cultures, gender differences, families, and customers with special needs. Additionally, it covers factors that impact different customer service expectations, such as the customer’s age, culture, public image of the business, and disposable income. The presentation includes activities and review questions to reinforce the concepts discussed. This is the 3rd of 4 Powerpoints which will, together, cover the whole Unit.

This is a 40-slide PowerPoint presentation which covers the whole of the first of 4 parts of Business Level 2, Unit 4 - Principles of Customer Service. It is designed for the EDEXCEL Specification but could be used with any students of customer service. Please download the FREE activity sheets which accompany these PowerPoints. Search for “Level 2 activity sheets”. The presentation covers the principles and importance of customer service in business. It starts by defining customer service as all the ways a business meets customer expectations to satisfy customers. It highlights various customer service roles, both direct (e.g., receptionists, call centre workers) and indirect (e.g., cleaners, engineers). The presentation also discusses different types of customer service, such as face-to-face service in hotels and restaurants, and remote customer service for online businesses. It emphasises the importance of teamwork in providing good customer service and the need for consistent and reliable service. Customer satisfaction is another key topic, with a focus on how businesses can satisfy customers through techniques like providing extra services, accuracy, and value for money. The presentation also covers the benefits of good customer service, such as increased sales, profit, and customer retention. There are several activities throughout the presentation, including identifying customer service roles, comparing good and bad customer service experiences, and reviewing techniques for providing customer satisfaction. This is the 1st of 4 Powerpoints which will, together, cover the whole Unit.

This is a 19-slide PowerPoint presentation which covers the whole of the second of 4 parts of Business Level 2, Unit 4 - Principles of Customer Service. It is designed for the EDEXCEL Specification but could be used with any students of customer service. Please download the FREE activity sheets which accompany these PowerPoints. Search for “Level 2 activity sheets”. This PowerPoint covers: Customer Service: Effective customer service involves monitoring feedback and adhering to industry and organizational codes. Legal Compliance: Businesses must comply with legal standards, including health and safety, sale of goods, data protection, and equal opportunities. Ethical Standards: Maintaining ethical standards is crucial, such as not misleading customers or withholding valid refunds. Organizational Procedures: Following procedures ensures consistent service, competitive edge, and alignment with mission statements. Risk Management: Minimizing hazards and risks involves identifying potential dangers and taking steps to mitigate them. This is the 2nd of 4 Powerpoints which will, together, cover the whole Unit.

This is a 26-slide PowerPoint presentation which covers the whole of the 4th of 4 parts of Business Level 2, Unit 4 - Principles of Customer Service. It is designed for the EDEXCEL Specification but could be used with any students of customer service. Please download the FREE activity sheets which accompany these PowerPoints. Search for “Level 2 activity sheets”. This PowerPoint covers: Customer Service: Essential skills include good manners, appropriate dress, and positive attitude. Communication: Effective communication involves both verbal and non-verbal elements. Handling Queries: Always be polite, show empathy, and keep customers informed. Dealing with Complaints: Listen carefully, offer alternatives, and escalate serious issues. Authority Limits: Different roles have specific limits on actions like refunds and free products. This is the 4th of 4 Powerpoints which will, together, cover the whole Unit.

This is an 11-slide explainer of the history and significance of Remembrance Day. It is suitable for use in PSHE or Citizenship classes or could even be used with History groups. It is aimed at 11-14 year olds and there are speakers’ notes and review questions at the end, which could be used as the basis of discussion. This is a summary of the contents of the PowerPoint: Origins: Remembrance Sunday began in 1919 to honor those who died in WWI. Significance: It is a day to honor all who died in wars and conflicts, observed worldwide. Symbols: The poppy symbolizes remembrance, inspired by ‘In Flanders Fields’. Two Minute Silence: Observed at 11am to reflect on sacrifices made by fallen soldiers. Global Observance: Remembrance Sunday includes ceremonies, parades, and moments of silence.

A Powerpoint presentation on Black History Month which will be invaluable in helping students through a Tutorial or Citizenship class on the topic. Includes Speakers’ Notes. The Powerpoint consists of 30 slides: Origins: Black History Month was conceived by Carter G. Woodson in 1926 to recognize African American accomplishments. Significance: Black History Month honors the contributions and achievements of black people and deepens understanding of their struggles and triumphs. Cultural Impact: The Harlem Renaissance was a cultural movement celebrating black culture and identity, centered in Harlem, New York. Civil Rights: The Civil Rights Movement, led by figures like Martin Luther King Jr., fought for equal rights and an end to segregation and discrimination. Notable Figures: Prominent figures include Martin Luther King Jr., Malcolm X, and Rosa Parks, who played crucial roles in the fight for civil rights. It ends with a quiz which can be used with students to review the material or act as a prompt for further debate or discussion. An invaluable aid for anyone teaching this vital programme.

This Powerpoint is an invaluable resource for the delivery of an history of the LGBT movement in the UK. The Powerpoint includes Speakers’ Notes to help teachers in the delivery of the presentation. It consists of 24 slides with a 10-question quiz at the end. Included in the presentation is an** 8-minute video extract from “Newsnight” **and some discussion points to accompany it. An outline of the content: Pre-Stonewall Era: This section examines the social and legal context in which the LGBT movement emerged in the UK before the Stonewall riots. It highlights significant social and legal discrimination against the LGBT community, the impact of the Wolfenden Report, and the role of the Homosexual Law Reform Society. The Stonewall Riots and Birth of Modern LGBT Movement: This section explores the Stonewall riots in New York in 1969, which marked a turning point in the global LGBT movement. It also discusses the founding of the Gay Liberation Front UK and its pivotal role in the emergence of a new era of activism and visibility for the LGBT community. Legislative and Social Progress towards LGBT Equality: This section examines key moments in the UK’s legislative and social progress towards equality for the LGBT community. It covers significant milestones such as the Sexual Offences Act 1967, Section 28 of the Local Government Act 1988, and the Equality Act 20103. Conclusion: The presentation concludes by summarizing the progress made in advancing LGBT rights and visibility in the UK. It emphasizes the importance of activism and advocacy in achieving these milestones and highlights the ongoing challenges faced by the LGBT community. Tried and tested with many groups across different ages, this Powerpoint will help any teacher deliver information on the LGBT movement in the UK.

This is a 17-slide presentation which includes a video of the famous balcony scene from the RSC as well as question practice and a topic for debate. There are also pointers as to how to answer the debate question. This is an invaluable resource written by an experienced Examiner and used in classes many times. It is aimed at GCSE students but would be suitable for any scholars of the play! The presentation explores the love and tragedy in Shakespeare’s masterpiece, “Romeo and Juliet,” and provides guidance on answering common examination questions. It covers the characterization of key characters such as Romeo, Juliet, Tybalt, and Mercutio, highlighting their traits and roles in the play. The famous balcony scene is analyzed, focusing on themes, language, and character development. The presentation also offers tips on structuring answers for exam questions, emphasizing the importance of practice and preparation. Additionally, it delves into the major themes of the play, including love, fate, and the conflict between individual desire and societal expectations. Symbolism, such as stars, the moon, roses, and swords, is discussed to illustrate the play’s deeper meanings. Language techniques like metaphor, simile, and symbolism are explained with examples from the text. The presentation concludes with pointers for debate and comparison essays, encouraging critical analysis and a deeper understanding of the play.

A 14-slide introduction to the play, “Waiting for Godot” which includes an examination of the main themes and characters as well as discussion points or questions at the end. This presentation includes Speaker’s Notes This presentation is suitable for A Level students of the play. The presentation explores the human condition through themes of boredom, isolation, and despair, providing insight into the struggles of human existence. The play also delves into existentialist and absurdist themes, examining the meaninglessness of life, the struggle between free will and determinism, and the nature of the human experience. Key themes discussed include: Boredom: The characters experience a lack of stimulation and purpose, leading to restlessness and dissatisfaction. Isolation: Both physical and emotional isolation are explored, contributing to feelings of loneliness and despair. Despair: The play reflects the struggles and challenges of the human condition, often leading to hopelessness. The presentation also highlights the theme of waiting and hope, examining the role of waiting in the play and the moments of hope that emerge despite the overall sense of hopelessness5. The characters’ anticipation of Godot’s arrival and their prolonged waiting lead to introspection and self-discovery. In conclusion, “Waiting for Godot” is a powerful meditation on the human condition, existentialism, absurdism, and the interplay of waiting and hope but it is not always an easy play to study. This presentation will make any teacher’s task easier in studying this complex work.