[240617] IT Services Technician

Reach South Academy Trust is seeking to appoint an experienced IT Services Technician to join the Trust as soon as possible.

Post: IT Services Technician

Location: Gloucestershire/North Wiltshire based. The role will be based at schools within clusters, with travel to other schools within the area required.

FTE Salary Range: NJC Grade D Pt 8 - 14, £24,702 - £27,334 per anum

Contract Type: Permanent, full time

Contract Hours: 37.5 hours per week, Monday to Friday

About the role

Working as part of the Trustwide IT Services team, the IT Services Technician works across their cluster of schools providing on-site technical support across our wide range of school settings, as well as remote support across the Trust as a whole.

Responsibilities:

• Respond to and complete tasks as allocated via the IT helpdesk
• Ensure the effective maintenance and management of IT hardware, software and processes
• Respond to IT helpdesk tickets in an appropriate and efficient manner, following trust best practice guidance.
• Ensure IT asset management is kept up to date with in-life changes.
• Support the development of knowledge base articles and runbooks when new procedures are identified.
• Provide help and guidance to staff on day to day use of IT hardware and software

About the successful candidate

The successful candidate will be experienced in IT support within the Education, corporate or non-profit sector, with a focus on customer service and satisfaction through problem resolution.  They will also:

• Have experience working within the Microsoft product suite
• Have good written and verbal communication skills
• Be flexible and willing to learn
• Have a UK driving licence

About the Trust

Reach South is a young and developing Trust which operates across the South West of England with the aim of delivering all through 3-19 education. We operate 17 academies in Devon, Bournemouth, Dorset, Gloucestershire and Wiltshire. We are building this Trust on a clear set of values, behaviours and curriculum principles. At the heart of those values and principles is a belief in our young people and a determination to support them to develop the knowledge, skills and attitudes to become the successful citizens for today and all of their tomorrows.

Our core business is delivering exceptional education for children and young people with a mission to help all pupils aspire to achieve beyond the expectations that others put on them. We do this through the development of a talented and committed workforce. In order to deliver exceptional opportunities for learning, we need highly motivated staff across all parts of the organisation. 

Those we recruit are able to demonstrate that they share our values, are highly motivated to work with colleagues, within and beyond their school, to continuously develop their skills and pursue professional excellence.

Next Steps

If you think this role may be for you and want to be involved at this exciting time in our development and have any questions about the position, please get in touch by calling the Recruitment team on 07759365064 or emailing us at recruitment@reachsouth.org.

Closing date: for applications is Friday, 12th July 2024

Interview Date:  Interviews are provisionally booked for Friday, 26th July 2024

To apply for this opportunity, please complete our online application form at: https://www.reachsouth.org/vacancies.

We reserve the right to interview and appoint prior to the closing date. Therefore, an early application is strongly advised.

Opportunities and Benefits 

We offer a competitive salary plus LGPS pension, great career progression and development opportunities, access to our Employee Assistance Programme with many other benefits. 

We’re proud of how we support our staff in order that you have high levels of job satisfaction, are aware of the difference you are making for the children and families you work with and can see your contribution towards our community. There are regular opportunities for professional development and training, and a wider community of staff to network with within Reach South Multi Academy Trust. You will have the chance to visit other local schools, work alongside a range of outside professionals and take part in a variety of e-learning and face-to-face training.

We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Each post is subject to an enhanced DBS check.

Reach South Academy Trust has an Equal Opportunities Policy for selection and recruitment. Applicants are requested to complete the Equal Opportunities Monitoring section of the application form before submitting.