Admissions and Parent Experience Executive
Royal Grammar School Guildford Dubai
United Arab Emirates
- New
- Salary:
- up to AED 12,000
- Job type:
- Full Time, Fixed Term
- Start date:
- Immediate Start
- Apply by:
- 30 November 2024
Job overview
Cognita is a global leader in independent education. Founded in 2004, we are a growing community of 100+ schools in 16 countries - in Europe, North America, Latin America, Asia and the Middle East - serving more than 85,000 students. Each of our schools are proudly unique, however our collective purpose is to create an environment where everyone can, ‘Thrive in a rapidly evolving world’.
At Cognita, we know every student is unique also. We nurture their distinct personalities and strengths. We support them academically, socially, and emotionally, wherever they are in the world, wherever they’re starting from. We protect what’s special about them, while offering them rich knowledge, opportunities, and best practices. And they get to be part of something bigger; ensuring they get an education that’s, quite literally, world class.
We are recruiting an Admissions and Parent Experience Executive for the Royal Grammar School Guildford Dubai (RGS) to join the team immediately. The Royal Grammar School Guildford Dubai opened its brand new campus in September 2021 as a co-educational school, offering a British curriculum. At full capacity, the School will ultimately accommodate about 2,100 students from age 3 to 18.
The Admissions & Parent Experience Executive will be at the heart of delivering outstanding customer service, and a high level of support to new and existing parents, acting as the initial and continual point of contact. The role is responsible for supporting the School Leadership Teams and Admissions from initial enquiry to enrollment, as well as maintaining ongoing relationships with families to ensure satisfaction and retention. Your role will require a complete understanding of the school’s activities, events, and policies, to promote the school’s profile, enhance parent engagement, and drive enrollments.
Key Accountabilities
Customer Experience Champion
Serve as the first point of contact for new and existing parents, providing exemplary customer
service, and ensuring that all feedback is managed with care and professionalism.
Manage and qualify leads, and handle phone enquiries with attentiveness and detail.
Manage the logistics of school tours, open days and assessments, ensuring confirmations are sent, and followed up, and all participants have a memorable experience that showcases the school’s ethos.
Admissions Process Management
Effectively present school enrolment reports in all key areas of Admissions: Enrolments,
Leavers, Assessments, and Tours; weekly to the School Leadership Team and Head Office.
Ensure accurate tracking and management of prospective and current student data in CRM and school management systems.
Facilitate the collection of necessary documentation from parents, ensuring accuracy and
timeliness in our systems. Maintain CRM data integrity and sanity to support informed decision making.
Community Engagement
Maintain a thorough understanding of the school's programmes, policies, and culture to
effectively communicate with prospective families.
Collaborate with Cognita’s Marketing team to promote newsworthy stories across social media and other channels, ensuring the school’s achievements are celebrated and shared with the community.
Support the organization and delivery of school events, enhancing the school's profile and
engagement with both internal and external communities.
Enrolment and Onboarding
Facilitate the enrolment process, from accepting offers to collecting documentation and ensuring compliance, making every family's transition into our community as smooth as possible.
Coordinate onboarding for new students, ensuring all introductory communication is timely,
informative, and up to date. Action emails for future enrolled families, keeping them informed
and excited about joining the school community.
Uphold the highest standards of communication and operational efficiency in all interactions with families, from initial inquiry to ongoing engagement.
General Responsibilities
Embody and model the school's values in all communications and interactions, fostering an
environment of kindness, fairness, and ethical conduct.
Adhere to and actively support safeguarding policies and practices, demonstrating a steadfast
commitment to the safety and well-being of our students.
Respectfully maintain professional confidentiality and follow all school policies and guidelines.
Pursue professional development opportunities and contribute to the overall positive
atmosphere of the school community
Qualifications and Skills
Diploma or Degree level qualification is preferred.
Good knowledge & level of understanding of UK curriculum schools and KHDA regulations
Efficient time management and effective use of work resources and the ability to prioritise demands for duties with deadlines for completion.
Excellent Interpersonal skills, a positive personality with lots of energy
Motivation, curiosity and intellect to glean and understand key information about the Company’s activity and commercial intentions
Attention to detail is a must
Ability to present documents in an accurate and professional manner
Ability to organise work activities according to priorities and meet deadlines
Demonstrates experience to work effectively within a team and independently
Excellent written and spoken communication skills and presentation.
Committed to achieving the goals and objectives specified for the team
Computer Literacy: an effective user of Microsoft Office: Word, PowerPoint, and Excel; skilled in CRM and ISAMS
Outstanding time management and organisation skills
Result oriented and driven by successful outcomes
Experience
Experience in customer service, preferably in an educational setting, with a
track record of excellence in parent relations and community engagement.
Excellent communication skills, both verbal and written, with the ability to
engage with a diverse parent population.
Strong organizational skills, with an aptitude for managing multiple projects
and priorities effectively.
A proactive approach to problem-solving and a commitment to personal and
professional growth.
If you are driven by challenge and aspire to make a lasting impact, we invite you to apply and be a key player in shaping the future of the Royal Grammar School Guildford.
The school reserves the right to interview and appoint strong candidates before the official closing date, and therefore we would encourage candidates to apply early in the process.
Cognita is committed to safeguarding the welfare of children and young people and expects the same from its employees. All new staff will be subject to detailed and enhanced pre-employment clearance, including identity checks, criminal background checks for all countries lived in, qualification checks, employment checks to include an exploration of any gaps in employment, and satisfactory reference checks for all employment in the last 5 years.
About Royal Grammar School Guildford Dubai
The Royal Grammar School Guildford Dubai opened its brand-new campus in September 2021 as a co-educational school, offering a British curriculum. At full capacity, the School will ultimately accommodate about 2,100 students from age 3 to 18.
Our parent school, RGS Guildford UK was established in 1509 and has a long and esteemed reputation for excellence. We are proud of our pupils’ outstanding academic results alongside their development, as well-rounded and confident, caring young people. Pupils routinely secure places on the most competitive courses at leading world universities, with 325 graduates over the last 10 years attending Oxford or Cambridge. Our pupils have gone on to have incredibly successful careers in all areas from business to sports, the creative arts and politics.
Location & Buildings
The buildings, equipment and facilities are of an exceedingly high standard. Indeed, the sheer quality of the School is one of its distinctive features. A detail which candidates will appreciate if they have opened a school before, is that the entire construction work has been completed in one initial building programme, not in phases, thus reducing the disruption to the School's community.
The School has been built on a new development, Tilal Al Ghaf, located near the Dubai Studio City and Jumeirah Golf Estates. It is part of a major new development by the Majid Al Futtaim group, one of the leading businesses in the UAE.
Our large, inspirational, dynamic and eco-friendly campus will provide exciting and vibrant learning spaces and ensures that we can offer a wide range of sporting facilities that make the most of our location in Dubai Sports City.
Educational Provision
The School offers a British curriculum throughout. For the very youngest, the curriculum is based on the UK's Early Years Foundation Stage (EYFS), which sets standards for the learning, development and care of children from birth to five years old. Throughout the School, standardised assessments from GL will be used, in line with the UAE National Agenda. In Year 11 (aged 16), students will be assessed for GCSEs and then, in their final year of school, against a broad range of A Level courses and the Extended Project Qualification (EPQ).
While it is expected that the student body will be predominantly British, a core part of the School's Academic offering will be Arabic Studies and Islamic Education, underpinned by a strong focus on UAE Social Studies and Moral Education. This is to ensure that all students have a strong connection with the culture and heritage of the UAE. In addition, the international outlook of RGS in the UK and their membership of the Cognita global schools family will help to ensure that children educated at RGS Guildford Dubai will become internationally minded, global citizens.
Governance
Governance of the School will be given the highest priority. All four functions as outlined in the "Gift of Good Governance" (KHDA) will be part of the core business of the Governing Body:
-Setting strategic direction within the context of clearly stated vision and ethos
- Holding the senior leadership team accountable for the achievement, strategy and running of the School
- Overseeing the overall educational performance of the School and suggesting ways for improvement
- Overseeing the financial performance of the School - this includes setting fees, budget oversight and achieving financial target
In Closing
There is a great deal of excitement about RGS Guildford Dubai and what can be achieved. The partnership between the RGS and Cognita in creating this new school in Dubai is truly ground breaking, bringing together two of the world's leading educational organisations.
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