Bristol Hub Senior IT Technician

Job Title: Bristol Hub Senior IT Technician

Join us in Opening Minds, Opening Doors! 

Are you ready to delve into an exciting role within a dynamic IT team? We believe in fueling innovative ideas and fostering collaboration across our trust. We are excited to welcome a dedicated and passionate IT professional to join our Bristol team and contribute to the success of our forward-thinking multi-academy trust. 

Our teams play a crucial role to support our academies across England. You will be part of an exceptional support network that makes a difference to our children's educational experience – which is at the heart of everything we do.

The Role:

The Hub Senior IT Technician is a pivotal role that encompasses a broad spectrum of responsibilities related to the school’s IT infrastructure. The purpose of this role is to assist the Hub ICT Business Partner in delivering a reliable efficient and consistent ICT systems performance and comprehensive ICT support for the Academy staff and students. This role demands a high degree of technical proficiency, exceptional problem-solving abilities, and an unwavering dedication to delivering outstanding service and support to all users.

Key responsibilities: 

• Ensure consistent performance of all ICT systems across our academies, providing reliable support and maintenance.
• Maintain an up-to-date inventory of software and hardware using the Trust's official asset register software.
• Operate the Academy ICT Helpdesk effectively, logging and resolving helpdesk calls within agreed service levels.
•  Monitor security aspects and promptly address anomalies, reporting concerns to the Hub ICT Business Partner.

Pay range:

NJC Support Scale Range 20-25 (£31,586 - £35,235 per annum)

Qualifications and Skills:

• Relevant ICT qualifications or equivalent demonstrable ICT technical support experience.
• Maths & English GCSEs grades 4-9 (A-C)
• Knowledge of software and hardware e.g., Microsoft office, networking software, modems, internet, etc
• Ability to ‘look outside’ – to continually learn about innovations in your field, new ways of doing things, and bring that learning into your work.
• Understand how you are part of your immediate team but also a much wider organisational team, in working towards our mission.

What are we about? 

Strategic Vision: We firmly believe that coming from a disadvantaged background should not determine your future, and our ‘Opening Minds, Opening Doors’ (OMOD) strategy is about creating the conditions where children, young people and staff can thrive.   

Outstanding Leadership: Leadership is the key to unlocking exceptional outcomes for our team and the communities we engage with. We lead by example, fostering an environment of collaboration, innovation, and continuous improvement. 

Inclusive Excellence: We are developing a people-first culture, celebrating the diversity of our team and the broader community. Co-construct the essence of an extraordinary workplace that values and leverages the unique contributions of each team member. 

System Leadership: Our ambition is to transform the lives of individuals and communities across the trust. We are though leaders on topics important to our communities and offer sector wide support to drive change. 

National Collaboration: Our exceptional team members share, and problem solve together across all functions. You will have the opportunity to share your skills, hear from experts and work with staff across the country to develop your practice.   

About E-ACT: 

Join a trust that is going places! 

Having recently won MAT of the Year 2023 at both the MAT Excellence Awards and National School Awards, this is a very exciting time to join us! Why do we feel we have been recognised as a strong MAT? It is down to our dedicated, talented staff that are committed in delivering nothing but excellence for all of our children and young people.  

We all pride ourselves in fostering a people-first culture, which extends to all our pupils, staff, and stakeholders. We are proud to lead a community of 38 academies, educating of over 25,000 pupils across our five core hubs. Our staff satisfaction is above national benchmarks and we run a range of projects and programmes to address key topics such as workload and wellbeing. 

Our Opening Minds, Opening Doors strategy is at the forefront of everything we do, we don’t just prepare our pupils for the world; we equip them to thrive and succeed within it. Through our collaborative approach to education, we aim to open doors to a world of opportunities, where every child can pursue their dreams. 

Want to be a part of something extraordinary? Find out more at www.e-act.org.uk 

 Benefits: 

Collaborative Working: Thrive in an environment that values teamwork and collaboration, fostering a culture of shared knowledge and collective success. 

Support System of 38 Academies: Be part of a network of 38 academies, providing a dedicated support system and opportunities for professional growth and collaboration. 

Employee Assistance Program (EAP): Access to confidential counselling services, providing emotional support and guidance when needed. 

Cycle to Work: Enjoy a healthy commute with our cycle-to-work programme, making bicycles more affordable. 

Electric Car Scheme: Take advantage of our environmentally friendly initiative, making electric vehicl 

es more accessible for a sustainable and efficient commute. 

Generous Pension: Secure your future with a robust pension plan, ensuring financial well-being during retirement. 

Holiday Entitlement: Enjoy 31 days annual leave plus statutory Bank Holidays. 

How to apply: 

Simply click 'Apply Now' and you will be redirected to our recruitment platform Face-ed where you will be able to complete your application.

Please read the supporting documentation carefully before completing and returning our application and equal opportunities form. 

E-ACT is committed to safeguarding and promoting the welfare of young people and vulnerable adults, and all appointments are subject to enhanced Disclosure & Barring Service (DBS) checks and satisfactory references. 

E-ACT is also committed to promoting equality, challenging discrimination and developing community cohesion. We welcome applications from all sections of the community.