Customer Services Advisor

We are currently looking for an enthusiastic and committed Customer Services Advisor to join the Student Recruitment Team on a fulltime permanent basis. This is an essential post as a front-line service. 

Key Responsibilities:

As a Customer Services Advisor at Epping Forest Campus you will support with the following:

•Front counter support - day to day service and enquiries via telephone, email and face to face with both internal staff and students and external visitors

•The processing of applications

•Processing enrolments/fee assessment – during the summer and throughout the year (adult termly enrolment, and short notice Job centre referred SBWA - Rail etc.

•Supporting college recruitment events – Open Evenings, Open Days, Adult Enrolment Events, Applicant Days.

•Organising ESOL Assessments

•Oyster applications and TfL portal

•Taking payments for enrolments, ID cards and trips

•Auditing learner files

•Deputising for Customer Services Manager when unavailable

Who You Are:

The postholder will require experience of working in a customer service setting in an information and advice-giving role. The postholder will play an important role in the recruitment, admission and enrolment of students to support the college’s recruitment targets whilst also supporting with a number of curriculum related administration tasks.

What We Offer:

·        Pension: New City College provides a career average pension scheme for all staff. Support staff fall under the Local Government Pension Scheme

·        Accessibility: All college sites are easily accessible for wheelchair users and via public transport (bus, DLR, or tube).

·        On-Site Facilities: Free access to on-site gym facilities at some campuses and on-site cafes serving subsidised food and drinks.

·        Staff Development: Five CPD (Continuing Professional Development) days per year, with access to industry-standard facilities and a collaborative working environment. Leading to opportunities for career advancement and professional development in a supportive setting.

·        Financial Perks: Interest-free loans for annual travel season tickets. Health cash plan (reimbursement for dental, optical, and therapy treatments) and a completely confidential Employee assistance program.

·        Discounts: Save money on day-to-day expenses, shopping, dining out, DIY, and travel.

·        Technology Access: Office 365 and Adobe Suite available for personal devices.

For further information please contact Human Resources on 020 7510 7712. E-mail: recruitment@ncclondon.ac.uk.

The closing date given is a guide only. There may be some occasions where we have to close a vacancy once sufficient applications have been received. It is therefore advisable that you submit your application as early as possible to avoid disappointment.

About New City College:

New City College is the dynamic group of further education colleges in East London which comprises Tower Hamlets College, Hackney Community College, Epping Forest College Redbridge College, Havering College of Further & Higher Education and Havering Sixth form College. Our 6-college merger places the group at the forefront of further education in the region. With a turnover of £105m, 20,000 students and 1900 staff it is one of the strongest and most influential further education organisations in the country. 

Our college environment is second to none. We have industry standard facilities and equipment at all campuses, expert staff and partnerships with other high-profile organisations which all prepare students for progression to higher education or successful careers.

East London is dynamic, innovative and entrepreneurial. As we develop our longer-term vision, we will continue to ensure that we invest in our staff and other resources to provide a distinctive offer and excellent, supportive learning environment which meets the needs of students and employers and prepares local people for the changing workforce of the area. 

As the College supports a number of children and vulnerable adults, all staff are exempt from Section 4(2) of the Rehabilitation of Offenders Act 1974. Accordingly, all staff will be subject to an ‘Enhanced’ DBS (formerly CRB) check, along with a Children’s Barred List check if in regulated activity. Any offers of appointment may be withdrawn if these checks prove to be unsatisfactory to the College. Self-disclosure will be required as part of the recruitment process. If you fail to make a full disclosure or provide sight of your DBS certificate then your offer of employment is likely to be withdrawn. The College's DBS policy covers the recruitment of ex-offenders which is available upon request.

New City College aims to develop a workforce that reflects the diverse community we serve and actively welcome applications from candidates from a BAME background.