ICT Systems Officer

The ICT Systems Officer is a wide and varied role, taking in ICT systems management, monitoring and support across the Trust. Primarily based at Birkenhead Sixth Form College the role may require support to be provided in a temporary or ongoing capacity at either site depending on their needs.

Below gives a sense of the range of responsibilities involved in the role but is not exhaustive:

·        To provide 1st and 2nd line technical support across all sites of the Trust

·        Support the Senior Director (IT & Estates) in delivering, developing, maintaining and supporting technology across the trust.

·        Support & Development of Microsoft 365 Apps for enterprise (E-Mail, Teams, OneDrive, Forms, Office)

·        Support & Development of Microsoft Intune / Endpoint Configuration Manager

·        Assist in ensuring all Trust devices are fully functional, including but not limited to, desktops, laptops/tablets, large panel displays, projectors, Multi-Function Print Devices and VOIP Phones.

·        Carry out the installation of hardware and software as directed by the Senior Director.

·        Liaise with external technical groups, external academic groups and suppliers of hardware and software.

·        Undertake research to ensure systems are maintained and operated to latest standards and within applicable legal frameworks.

·        Be able to respond flexibly to developments in a rapidly changing environment which may require adjustments to the range of duties described.

·        Undertake any other duty the Principal may require from time to time.

The position is ideal for any individual who wants to work in an innovative and supportive work place where no two days are the same and where your day to day work is highly rewarding. Whilst the role has prescribed hours, Monday to Friday, there will be times when flexibility will be required to work outside of these hours when urgent matters arise and at arranged events that occur outside of the College day.