IT Support Technician

We have a fantastic opportunity for an IT Support Technician to join our team at Itchen College at an exciting time of growth within the department. Reporting directly to the Head of IT, we’re looking for an individual who is enthusiastic, self-motivated and who understands what it takes to deliver top-quality solutions for our end-users. The IT Support Technician plays an important role in providing second and third-line support and in ensuring that end-users receive the highest levels of customer service coupled with application-focused technical knowledge.

The work of the IT team is varied and diverse; no day is ever the same! The College is a vibrant and bustling place to work and we are therefore seeking someone who is flexible in their outlook with a real ‘can-do’ approach to their work. If you are a motivated individual with a passion for technology and a desire to help others, we would love to hear from you!

This role will be a great fit if you:

• Can demonstrate in-depth knowledge/competency in a range of key areas including hardware and software administration, network management and data integration solutions through demonstrable, comprehensive experience in IT support services/consultancy or through relevant industry qualifications.
• Have a keen eye for detail and can get stuck in.
• Have proficient problem-solving skills: can troubleshoot and resolve technical issues.
• Can help identify organisational need and input into project management.
• Are confident in implementing and maintaining IT security measures that help to drive best practice.
• Are proactive and dedicated to delivering high standards of technical assistance and support in the work environment.
• Are committed, resilient and physically capable of meeting the demands of the role.
• Can work independently and with initiative, but also enjoys working as part of a team.
• Can demonstrate excellent communication skills across all levels.
• Are aligned with the College Ethos and Mission Statement:

We Innovate: Excellence in Learning

We Inspire: Sustainability and Growth

We Deliver: Outstanding Outcomes

Previous experience in a similar role, as well as having worked within an educational environment would be advantageous. However, in your application, your experience, skills, and passion will set you apart, so tell us about your achievements, irrespective of whether they are personal or work-related, tell us about your journey, and about what you learnt.

So, if this role excites you, don’t let our role description hold you back, get applying!

Our Perks:

• Values-driven culture - we’re really proud of our culture. We’re looking for someone who is as driven by our college values as we are!
• Learning and Development - access to support and resources to drive your own development.
• Eyecare Scheme
• Cycle2Work Scheme
• Free On-site Gym 
• Free Hot Drinks for Staff
• Canteen - freshly prepared food with plenty of choice.
• Leave for Miscellaneous purposes – i.e. to recognise life’s big moments like a wedding, graduation, moving 
• Staff Discount Scheme - discounts and deals on national attractions, entertainment, days out, theme parks, holiday insurance and many national retailers.
• Employee Loyalty Celebration Reward Scheme - rewards to acknowledge and celebrate staff commitment and loyalty to the College.
• Access to College Library
• Free College WiFi
• Compassionate Leave - up to 5 days paid time off to attend to matters relating to the death or serious illness of a dependant or close relative
• Counselling Service - Access to qualified therapy-based support.
• Company Pension - Enrolment to the LGPS, one of the largest public sector pension schemes.
• Occupational Sick Pay
• Enhanced Family Leave

For more information and to apply, please visit www.itchen.ac.uk

Closing date: Friday 21st March 2025

Interview date: w/c Monday 31st March 2025

CVs will not be accepted as an alternative form of application. Please submit your application as soon as possible as we may invite candidates to interview before the closing date.

Itchen Sixth Form College is committed to safeguarding and promoting the welfare of young people and expects all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this. All successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks.