IT Systems Support Engineer

Wishford Education are seeking an IT Systems Support Engineer to join the current IT Systems Team within the Wishford IT department. In the role you will be working with and supporting the Network Manager in managing and maintaining the IT infrastructure across our expanding group of independent schools and day nurseries. This role also includes supporting and assisting the wider IT team with escalated helpdesk issue and projects.

This role is site based at our Westonbirt School office, with some travel to our other sites. Due to this, a full clean UK driving licence and own transport is required.

Hours, Salary & Benefits:

Hours: 5 days a week, (40 hours). 8:30am - 5:30pm with 1 hour unpaid lunch break.

Salary: £25,000 - £29,000 depending upon experience

Benefits:

• 5% employer pension
• EV scheme with Octopus
• Cycle to work scheme
• Means tested staff discount
• Free lunch if working in one of our schools
• 25 days holiday + bank holidays per annum
• Access to the group's counselling scheme
• Access to fully funded apprenticeships, up to L7
• Discretionary Christmas stand down

Job Description:

Infrastructure, Hardware & Software:

• Support and maintain existing and new IT infrastructure across the Wishford Group.
• Work with the Network Manager to maintain and expand the IT provision (Networking, Servers, PCs, and other hardware) to support the needs of the Group.
• Assist with maintaining proper licensing of software used by the group.
• Work with the Network Manager to project manage the IT integration of newly acquired sites.
• Assist in maintaining the list of approved suppliers and standard equipment used across the group.
• Work with the Network Manager to implement a rolling upgrades program for system hardware and associated support contracts.

Project Management:

• Work closely with end users to gather requirements.
• Work with the Network Manager to manage and maintain projects through to completion.
• In conjunction with the Network Manager, liaise with contractors and suppliers to source relevant equipment and services.

Support and General Administration:

• Perform checks and audits to assist all schools and offices in complying with legislative, regulatory or policy requirements.
• Perform termly Infrastructure and Project visits with the Network Manager to ensure each site is up and running and plan future upgrade projects.
• Uphold and promote Wishford Schools’ policies regarding the use of IT, data protection and security.
• Manage and resolve issues that are escalated to 3rd line from the IT Service team.
• Manage and maintain the ID Card printing and issuing processes.

Academic Support:

• Work with the Network Manager and IT Service Manager to develop and implement new systems that will aid schools to provide a stimulating curriculum in support of the Digital Strategy.
• Work with the Network Manager to manage the signup of all schools across the group to the Microsoft Schools Program and liaise with the IT Service Manager to plan improvements for schools that are missing requirements.

Continuous Personal Development (CPD):

Opportunities to complete:

• Microsoft Certified: Azure Fundamentals with the view to progress to the high level of qualification within the Microsoft qualification and development route.
• APM Project Fundamentals Qualification (PFQ) with the view to progress to the high level of qualification within the APM qualification and development route.
• Fibre Termination Training with the view to progress to the high level of qualification.

Please see full details in the job description.