IT Technical Services Technician
The Downs School
West Berkshire
- Quick apply
- Expired
- Salary:
- West Berks Pay Scale Band F (£27,269 - £31,067) Permanent 37 hours hours per week, Full Time, non-Term Time
- Job type:
- Full Time, Permanent
- Start date:
- ASAP
- Apply by:
- 17 March 2025
Job overview
We are seeking to appoint an IT Technical Services Technician to join our IT Technical Services team, supporting the Downland Federation with IT support services. The IT Technical Services department maintains a strategic programme of development, maintenance and support of the IT provision to the schools. The IT Technical Services Technician is a key member of that team performing varied tasks, but with specific assigned responsibilities including 1st level IT support.
The successful candidate will
- Provide IT support to staff and students, assisting them with the effective use of IT services.
- Maintain and troubleshoot user-facing IT equipment and services, ensuring optimal operation wherever possible
- Prioritise support tasks based on importance, urgency, and workload, maximising the overall benefit to the school
- Monitor and manage the helpdesk, ensuring prompt responses to user requests. Log and respond to helpdesk tickets in a timely and efficient manner
- Deliver user application support, helping users explore advanced functionalities beyond their usual scope. This may include one-on-one training on topics such as Excel formulas, Word content formatting, Office macros, or image/video processing
- Perform routine maintenance of user-facing IT equipment as needed or appropriate
- Provide IT support for events, including setting up presentations, videos, or other technical requirements. Be available to address any issues during events, which may occasionally occur early in the morning or in the evening
There will be occasions when out of hours support is required – morning assemblies and evening events, and as the services we provide can be used 24/7/365. There may be occasions when urgent issues may require out-of-hours working. As the federation grows the scope of this role will evolve to encompass these schools.
This role will also include on-site support to federated schools.
In return you will
- experience a caring, positive ethos that prioritises staff wellbeing and recognition
- be empowered to work with ambitious, dedicated, capable staff who are deeply committed to develop the whole child
- work in a professional, stimulating, and collaborative working environment
The Downs School, a Foundation, 11-18 comprehensive school, is a successful, oversubscribed, and popular school serving the Downs area of West Berkshire. The roll is over 1400 with a well-established sixth form. Results at all levels are consistently outstanding and the best in West Berkshire, and Ofsted described our students as having ‘excellent personal and social skills’ who ‘achieve well academically.’
More information about the post and the school can be found on our website www.thedownsschool.org or by contacting the HR department on 01635 270000 or recruitment@thedownsschool.org.
Please submit your application online via TES by 17 March 2025, 8am. We reserve the right to stop applications if a suitable candidate is found before the closing date.
The Downs School is committed to safeguarding and promoting the welfare of children and young people. Successful applicants will be subject to an Enhanced Disclosure Check through the DBS, social media checks and required to provide evidence that they have a right to work in the UK.
WWW.THEDOWNSSCHOOL.ORG
Attached documents
About The Downs School
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Welcome to our School
The Downs School & Sixth Form is a co-educational, non-denominational school set in the heart of the West Berkshire Downs near Newbury. We provide a balanced approach to the pursuit of excellence by offering an interesting, challenging and lively curriculum. Students gain academic, creative, sporting and social skills, both in and out of the classroom, ensuring a well-rounded learning experience for all. We also place a strong emphasis on the partnership between staff, students and parents and respect the trust placed upon us by parents who actively choose our school for their children.
Our Sixth Form is vibrant, welcoming, all-inclusive and purposeful. Staff, students and parents work together to create an environment in which our young people are supported to realise their full potential and achieve their personal goals.
Values and vision
Our staff are committed to excellence and achievement at all levels and we develop our students into well-rounded young adults, able to venture into a rapidly changing world with confidence and determination. These principles are summed up in our school vision ‘Educating today’s students for the world of tomorrow.’ Ofsted has judged us as outstanding in every category but we are not a school that wants to stand still. We know that there is always more to do to ensure that every child’s educational experience is rich, character building and of the highest possible standard. We are striving to beyond outstanding through our philosophy of “Learning together, learning for life.”
We work in partnership with our students who contribute to the decision-making in the school, ensuring they feel valued and confident. Despite our size, we pride ourselves on our small school feel.
Beyond the classroom
Learning extends beyond the classroom to extra-curricular activities and trips, both within the UK and overseas. Lessons are brought to life through a wide range of educational trips; from visiting theatres in London and New York for our Performing Arts students, an annual Geography trip to Iceland and exchange visits for our language students to France. Our Sixth Form students often choose to join the bi-annual skiing trip and there is the opportunity to take part in a major expedition. Past expeditions have travelled to Borneo, Norway and India.
We also offer other opportunities including inter-house sporting competitions and a variety of lunchtime and after school sport clubs. For those interested in dance, music or drama we offer a number of house competitions through the year and the opportunity to take part in our annual productions which have included Les Misérables and Billy Elliott. We also offer opportunities in debating, public speaking, creative writing and more.
Ofsted
“Students make very rapid progress across all year groups and in a wide range of subjects. The proportions of current Year 11 students making more than expected progress from Key Stage 2 in English and mathematics are very high. Together with students’ very high levels of attainment, this represents outstanding and sustained high achievement throughout Key Stage 3 and Key Stage 4."
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