Operations Team Leader
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Cambridge University Press & Assessment
Cambridgeshire
- New
- Salary:
- £25,200 - £31,800
- Job type:
- Full Time, Fixed Term
- Apply by:
- 29 December 2024
Job overview
Location: Hybrid, Cambridge
Contract: Fixed term contract – 12 months, Full time
Are you ready to lead a dynamic team in delivering world-class assessments?
Join us as an Operations Team Leader, known internally as an Assessment Specialist & Marking Team Leader where you'll oversee exam series, drive operational improvements, and ensure compliance with regulatory standards. Be a key player in shaping the future of education with Cambridge International!
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
About the role
As the Assessment Specialist & Marking Team Leader, you will play a crucial role in managing and improving the operational tasks associated with Cambridge International's examination series. This position offers the opportunity to lead a dedicated team, innovate process enhancements, and ensure the highest standards of assessment delivery that impact millions of learners around the world.
Your key responsibilities will also include:
- Making operational decisions within policy guidelines and escalating issues as needed.
- Developing and monitoring key performance indicators to drive team performance improvements.
- Continuously analysing and improving team processes to enhance outcomes and eliminate inefficiencies.
- Ensuring compliance with regulatory standards through procedural documentation and risk management.
- Providing reports to line management and senior operations, presenting data and insights.
About you
You are a trustworthy, personable, and pragmatic leader with a proven track record of successfully managing teams and delivering high-quality results in dynamic environments with competing priorities. Your ability to navigate complex processes, lead with creativity, and build strong collaborative relationships with colleagues, third-party suppliers, and customers makes you an ideal candidate for this role.
Other key requirements include:
- Strong focus on process improvement and innovation, with the ability to learn and analyse intricate processes.
- Skilled in presenting complex data analysis to the senior management in a clear and impactful manner.
- Confident decision-making, prioritisation, and time management skills.
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Experience of our in-house exam system, EPS, and a working knowledge of SAP systems would be an advantage, though full training will be given.
If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site.
Rewards and benefits
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:
- Generous contributory pension
- 28 days annual leave, plus bank holidays
- Annual performance related bonus and increases (discretionary)
- Enhanced maternity/paternity pay
- Childcare vouchers
- Employee discount and cash back scheme at 2,500 retailers
- Cycle scheme
- Season Ticket Loan
- Subsidised staff restaurants
- Support for professional qualifications
- Discounted access to the University of Cambridge Sport Centre, along with various other local gyms.
We also offer flexible and hybrid working options from day one. We will consider any work arrangements if you wish to work flexibly or require adjustments due to a disability.
Ready to pursue your potential? Apply now.
We review applications on an ongoing basis, with a closing date for all applications being December 29 2024 although we may close it earlier if suitable candidates are identified. Interviews are scheduled to take place on the week commencing January 6 2025.
Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.
Please note that Cambridge University Press & Assessment will not ordinarily be able to provide sponsorship for vacancies of less than 12-months in duration. Applicants must therefore have an existing right to work in the UK to be eligible for this position.
Why join us
Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.
Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where everyone has a voice, and where we learn continuously to improve together. Ensuring that everyone feels they belong is essential to who we are, and to the contribution we make to society and our planet.
We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.
About Cambridge University Press & Assessment
- Cambridge University Press & Assessment
- The Triangle Building, Shaftesbury Road, Cambridge
- Cambridgeshire
- CB2 8EA
- United Kingdom
The Cambridge University Press & Assessment Group is a department of the University of Cambridge. We have three exam boards – University of Cambridge International Examinations (CIE), University of Cambridge ESOL Examinations (Cambridge ESOL), and OCR. We are a not-for-profit organisation.
We're proud of our 150 years heritage and the expertise that it has given us. Cambridge University Press & Assessment operates and manages the University's three exam boards.
The world's largest provider of English language curriculums and qualifications for young learners and adults.
The world's largest provider of international programmes and qualifications for 5 to 19 year old learners.
OCR is one of the UK's biggest exam boards offering academic and vocational curriculums and qualifications. Whether you are building new IT systems, supporting our customers or developing one of our new qualifications, every person at Cambridge University Press & Assessment is making a difference. Being part of the education of eight million candidates, in over 170 countries every year, means we are opening doors to a better future every day.
We aim for these values to be at the heart of everything we do
And we believe actions speak louder than words when it comes to demonstrating this. We think we’re great people to work with, but then maybe we’re biased! What we are certain about though is that if you join Cambridge University Press & Assessment you’ll be surrounded by talented people with diverse backgrounds and skills, working together in a friendly and supportive way.
Real development opportunities
We have ambitious plans to become the leading world authority on assessment. It matters to us that people rise to bigger challenges and reach their potential. As your ambitions and interests grow there will be opportunities to move around the business and gain new skills.
We’ll expect you to take responsibility for fulfilling your own potential, and we will provide you with the training and development opportunities to manage this.
Did you know that we are not only based in Cambridge?
We also have a site in Coventry, as well as a number of other smaller offices around the UK and Overseas
- Staff discounts at many retailers both online and in-store.
- Cambridge University Card - providing access to a number of university facilities such as the University Library and discounts at the Cambridge University Press bookshop.
- Season Ticket Loan - for travelling by rail or bus.
- Discounted access to the University of Cambridge Sport Centre, along with various other local gyms.
- Family friendly enhanced benefits when you might need them such as maternity and paternity and childcare vouchers.
- Limited access to nursery and play scheme places (waiting list in operation).
In addition to…
- Generous pension scheme.
- Performance related pay.
- Subsidised staff restaurants.
- At least 36 days holiday (including bank holidays).
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