Referrals Coordinator

Starting Salary: £33,030 to £36,159 per annum.

Location: TCES Central Services, Wimbledon (with up to 2 days working from home) and travel required to all TCES sites across London.

Contract: Permanent, Full-time

Interviews scheduled 12th - 14th August 2024

We a seeking an experienced professional, with knowledge of the SEND Code of Practice, robust relationship building skills and effortless customer service skills, to support the referrals and admissions process for our schools and services, in turn supporting the needs of highly complex and vulnerable young people across London and the rest of the UK.

In this role you will be the lynch pin between our pupils' parents/carers, the Local Authorities and our internal mutli-disciplinary teams who assess and determine provision and pathways for all pupils. You will use your expertise in understanding SEN needs, provision and paperwork (including Education, Health and Care Plans / EHCPs) to provide a high level customer service, ensuring that our client users are provided quality care, communication and information in a timely manner and young person-centric way.

The Complete Education Solution (TCES)

TCES is an independent social enterprise, providing specialist therapeutic education based in London supporting exceptional neurodiverse children and young people aged 7 to 19 who have special educational needs and disabilities typically associated with autism, social emotional and mental health needs and associated disorders. Most of them will have experienced multiple placement breakdowns and significant trauma, often resulting in behaviour that challenges. On average pupils will have been excluded from other provisions up to three times before reaching us and had significant periods out of education. 

TCES pupils learn at one of our two schools, at our Create Learning Primary, through our Create in the Community service or within our National Online School; our Create services support our most complex and vulnerable pupils, with highly differentiated and personalised holistic therapeutic education programmes developed for each pupil focusing on development milestones. When they are ready, we aim for pupils to step down from Create into one of our main school, our Sixth Form, or into mainstream provisions.

Essential requirements to be successful in the role are:

• A champion of SEN and advocate for young people, with similar values to ours: Expect the very best from each other; Develop a strong work ethic; Respect and appreciate all difference; Include everyone and exclude no one; Listen to and involve everyone; Never give up on each other!
• Resilient and robust, role modelling outstanding professionalism and customer service..
• Substantial demonstrable experience in supporting the needs of both internal and external stakeholders with differing needs and priorities.
• Proven experience of educational administration linked to Education, Health & Care Plans (EHCPs).
• Competent digital skills, including a good understanding of IT systems, especially managed information systems (MIS).
• Proven skills as a collaborative and supportive member of a team, actively engaging in solutions focused work.
• Organised with attention to detail.
• Proactive and innovative, collaborating with team members in other disciplines, whilst also with the ability to work flexibly and independently.

In return we offer:

• Competitive salary & commission, and terms and conditions.
• An opportunity to join a leading provider of specialist education in one of the most rewarding sectors whilst directly contributing to the positive outcomes for pupils with SEMH and ASC.
• Comprehensive induction process, and excellent CPD opportunities with all staff provided an individual Learning & Development Plan to support career development. Regular half termly staff wellbeing days.
• A range of employee support and wellbeing benefits including our Employee Assistance Programme (EAP), counselling and contributions towards medical costs and an exclusive rewards platform.
• Gym & Active Health discounts.
• Private Healthcare Insurance

Closing Date:   09 August 2024

Interviews to be held: 12 - 14 August 2024

To apply

Please complete the formal application form attached below, uploading this as part of the linked online application system. 

For more information contact recruitment@tces.org.uk  

TCES is an equal opportunity employer and is committed to safeguarding and promoting the welfare of pupils and expects all staff to share this commitment. The appointment is subject to all relevant checks such as references, medical clearance and a satisfactory enhanced DBS disclosure.