Senior IT User Support Officer
St Edward's School
Oxfordshire
- Expiring soon
- Salary:
- £30,000 to £36,000 per annum, dependent on experience
- Job type:
- Full Time, Permanent
- Apply by:
- 1 December 2024
Job overview
This is an exciting opportunity for an experienced IT professional to play a crucial role in the delivery of technical IT support at St Edward's Oxford.
As a Senior IT User Support Officer, you will be responsible for overseeing the 1st line IT support staff and ensuring that the highest levels of customer service and communication are maintained. The role is also responsible for providing second line and desk side support.
You will also be responsible for:
- Managing logistics, prepping and deploying devices for exams
- Ensuring exams requiring IT services are appropriately supported
- Managing boarding house e-boards, 8x8 cloud phones and our e-stream video library
- Assisting with network troubleshooting and projects
- Assisting users remotely or in person, providing effective desktop and second line support
- Monitoring the helpdesk system to ensure that calls are appropriately recorded and escalated as required
- Maintaining the IT department’s intranet pages
- Managing the client (desktop, laptop and tablet etc) operating system
About you
We are looking for a dynamic and innovative individual with previous experience of working in a similar role.
You will possess an understanding of IT systems infrastructure and general user applications, client systems configuration and printer hardware and support.
Working knowledge of SCCM and Active Directory (Premise and Azure) is essential, along with an understanding of MS Office 365 and Windows 10 or later operation systems.
For further details and to apply please click the apply button.
The deadline for applications is Sunday 1st December 2024.
St Edward’s is committed to safeguarding and promoting the welfare of children and young people and we aim to create and maintain a safe environment for our pupils, where they feel respected and supported. We expect all staff to share this commitment and to become familiar with our policies and procedures for child protection and security. All staff are required to apply for an Enhanced Disclosure from the Disclosure and Barring Service.
St Edward’s School is an equal opportunity employer that is committed to diversity and inclusion in the workplace.
Attached documents
About St Edward's School
About St Edward’s
Affectionately known as Teddies, St Edward's School is a co-educational, independent, day and boarding school in Oxford. We have over 800 pupils, almost half of whom are girls, most are boarders (86%), around 20% are London based and 16% fly in from abroad. We have a strong emphasis on academic rigour and also offer an extensive range of sports, arts, clubs and activities.
Renowned for its friendliness, Teddies is an exhilarating community to be part of where we see excellence in academic results and extracurricular achievements and where we work hard to promote staff wellbeing. Staff at St Edward’s also benefit from our rich cultural programme, free gym membership, many invitations to social events, the extensive 100 acres of tranquil grounds, professional arts facilities and the advantage of being only 10 minutes by bus or bicycle to Oxford city centre.
Warden
Alastair Chirnside
Values and vision
St Edward’s aims to lead the sector in co-educational boarding, in educational innovation, in breadth of opportunity and in the wellbeing of pupils and staff. Our community values are integrity, courage and kindness.
ISI report
"The quality of the pupils’ personal development is excellent, reflecting the school’s highly effective emphasis on the welfare and well-being of each individual pupil. The excellent standard of pastoral care is a strength of the school, and the sympathetic and supportive example set by the staff is mirrored in the way pupils behave towards one another."
Please note that you are wholly responsible for fact checking in respect of the information provided by schools. Please also check for the latest visa and work permit requirements that may apply. Tes is not responsible for the content of advertisements or the policies adopted by advertising schools. Tes asks that all schools follow Tes' Fair Recruitment Policy.