Transport Coordinator

Role: Transport Coordinator

Hours: 30 hours a week with a 30 minute break working 07:00 to 13:00

Overview

We are seeking two part-time Transport Coordinators to help maintain the high levels of service for our pupils and staff that utilise our extensive coach network. 

Responsibilities

• Service Management: Oversee live service-related issues while the coach fleet is in motion, including pre and post-school operations. Coordinate boarding during traffic diversions and maintain live communication with parents and passengers in the event of delays.
• Ticketing: Issue, amend, and cancel tickets for the home-to-school coach service in accordance with booking policies for pupils and staff.
• Data Management: Maintain and update data within the home-to-school coach service management system.
• Customer Service: Act as the first point of contact for parents and guardians, addressing service queries or complaints promptly and effectively.
• Safety Supervision: Supervise and ensure the safety of students during the ingress and egress of coaches, providing assistance to both students and drivers.
• Support to Transport Manager: Assist the Transport Manager with driver training sessions, both online and in person.

Knowledge and experience

•Experience within a passenger transport environment, ideally in a school environment, though not essential.

•Experience of route planning or dynamic resource allocation in a live environment is desirable.

•Previous experience of providing support to internal and external customers essential.

What we are offering: 

• A competitive salary, commensurate with the candidate’s experience
• Free lunch and refreshments 
• Additional life insurance cover
• Access to Employee Assistance  
• Extensive professional development training opportunities  
• Free onsite parking and access to travel on the schools extensive coach network 
• Free access to sports facilities and well-being programmes for staff  
• Enrolment into the Schools' pension scheme, with 12% employer contribution, based on 5% individual contribution

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. 

Haberdashers’ Elstree Schools are committed to safeguarding and promoting the welfare of children and young people. The successful candidate will be subject to a Disclosure and Barring Service enhanced check. The post is exempt from the Rehabilitation of Offenders Act 1974 and the School is therefore permitted to ask job applicants to declare all convictions and cautions (including those which are "spent" unless they are "protected" under the DBS filtering rules) in order to assess their suitability to work with children.