Unit 3 Travel and Tourism:  Procedures for handling complaintsQuick View
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Unit 3 Travel and Tourism: Procedures for handling complaints

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<p>Observation lesson. Can be used for BTEC and IGCSE. Unit 3: Customer and working procedures . Travel and Tourism. Clear objectives and outcomes. Recap from last lessons. Model examples and scanario activities. Reading; keywords and phrases and comprehension activities. Role play scenario activity and exam practice concluding with plenary. Worksheet and youtube videos to accompany well detailed lesson plan.</p>
Oman National Day 2019 presentationQuick View
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Oman National Day 2019 presentation

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<p>Whole school Oman National Day powerpoint. Can be sent to whole school via email for tutor time or used in assembly. Includes two activities, instructions included.</p>