<p>Retail studies unit - linked to NCFE Certificate in Understanding Retail Operations</p>
<p>25 page work booklet with a range of activities including wordsearches, key terms, matching vocab, mindmaps and scenarios</p>
<p>Work book Part 2 Principles of customer service in the hospitality sector</p>
<p>Linked to NCFE Certificate in Understanding Excellence in Customer Service for Hospitality</p>
<p>15 page workbook with mindmaps, scenarios, wordsearches and more.</p>
<p>Retail Studies - Understanding retail consumer law</p>
<p>Linked to NCFE Certificate in Understanding Retail Operations</p>
<p>14 page workbook with a mixture of activities - short writing exercises, matching key words, research tasks.</p>
<p>Linked to NCFE Certificate in Understanding Retail Operations</p>
<p>Understand how to deal with customer queries and complaints in a retail environment</p>
<p>15 page workbook with scenarios that students are required to answer.</p>
<p>Principles of customer service in the hospitality sector</p>
<p>Linked to NCFE Certificate in Understanding Excellence in Customer Service for Hospitality</p>
<p>25 page workbook with scenarios, mind maps, research and short written answers</p>
<p>This unit of work is aimed at the NCFE Certificate in English Level 2</p>
<p>The unit is designed to encourage students to produce 4 pieces of work based around whether the Monarchy should be abolished.<br />
• 1x Letter (Letters must be in business convention in order to fulfil criteria.)<br />
• 1x Power point<br />
• 1x Hand written piece of writing<br />
• 1x 500 word essay</p>
<p>This would be a good summer homework pack for years 8/9.<br />
Designed for students with SEN in a 14-25 college but will work across mainstream for letter writing, powerpoint and creative writing.</p>
<p>A mini unit of work designed to encourage students to produce a report and letter based on the idea that a mythical beast has been discovered in the school playground.</p>
<p>Designed for post 14 SEN but would be suitable for years 7-9 and as a summer holiday homework project.</p>
<p>A simple lesson to look at the formality of the Royal Wedding invitations - some short comprehension questions.<br />
One off lesson.<br />
Designed for SEN students or lower years.</p>
