A pdf on a career as a Building Services Engineer provided by www.goodday.org.uk. Good day is brought to you by SummitSkills, the Sector Skills Council for the building services engineering sector.

A Careers Map provided by www.goodday.org.uk. Good day is brought to you by SummitSkills, the Sector Skills Council for the building services engineering sector.

A collection of photos from my adventures and visits to different types of building and settlement. <br /> <br /> Please leave me a review and I will send you any other resource of your choice for free (contact me: office@oceansproject.com). Check out my other resources at my shop: https://www.tes.com/teaching-resources/shop/sarah277<br /> <br /> Let me know if you have any resource requests and I will tailor make a resource for you.

A 'Sector Skills Council' Factsheet on the Cleaning and Support Services industry, giving advice on all types of jobs in this area. Employment, careers, job roles, work-related learning. (Apprenticeships, Further Education, Getting a Job, Higher Education, Work Experience, Self-employment/Entrepreneurship).

A 'Sector Skills Council&' Factsheet on the Financial Services industry, giving advice on all types of jobs in this area. Employment, careers, job roles, work-related learning, Range of opportunities, Types of work, Skills & qualities and Business structures / work roles, work placements, employability. (Apprenticeships, Further Education, Getting a Job, Higher Education, Work Experience, Volunteering é Gap Year, Self-employment/Entrepreneurship).

A 'Sector Skills Council&' Factsheet on the electrical and electronic servicing industry, giving advice on all types of jobs in this area. Employment, careers, job roles, work-related learning, Range of opportunities, Types of work, Skills & qualities and Business structures / work roles, work placements, employability. (Apprenticeships, Further Education, Work Experience).

<p>Design and organization of power supply: rated voltages and frequency. Types of power consumers and their characteristics. Electrical installation in residential and industrial buildings.<br /> Lighting systems and installation: Lighting control circuits. Electrical welding, air conditioning and refrigeration. Electrochemical processes.<br /> Motor control for industrial system: General and special factory drives.</p>

A Factsheet on the 'libraries, archives and information services' industry, giving advice on all types of jobs in this area. Employment, careers, job roles, work-related learning, Range of opportunities, Types of work, Skills & qualities and Business structures / work roles, work placements, employability.

This resource is a list of common carpentry and building handtools. The first worksheet lists the tool, has a description of what the tool is used for and has a picture. The second sheet is an activity for students to complete by filling in the description area.<br /> <br /> This is useful for apprentices or those working in the construction industry that are new to NZ (worker from overseas) that need to get up to speed with names for tools and equipment within the industry

A guide to the Automotive industry from the Sector Skills Council for Science, Engineering and Manufacturing Technologies website.

<p><strong>Customer Service Level 2</strong></p> <p>Our Customer Service Level 2 eLearning course is designed to be taken as a stand-alone course or part of the training for a level 2 customer service qualification. It is idea for businesses and organisation to give staff and managers the tools and understand in order to deliver good customer service</p>

<p>Over 20 templates to help your BTEC Sport students organise their thoughts when making recommendations about how the business in Unit 22 can develop and market itself.</p> <p>Use these templates to show your students exactly how to write high scoring responses to activity three in the Unit 22 assessment.</p> <p>Templates included:</p> <p><strong>Customer Needs</strong></p> <ul> <li>How to improve customer service and communication with customers</li> <li>How to implement a customer feedback system</li> <li>How to use technology to improve customer relations</li> <li>How to personalise customer service</li> <li>How to improve feedback from customers</li> <li>How to improve the online customer experience of using the business website</li> <li>How to implement a campaign of special offers, such as promotions, loyalty card schemes and membership discounts</li> <li>How to build an extension on the premises to increase the business offering.</li> </ul> <p><strong>Trends In The Industry</strong></p> <ul> <li>How to recognise trends in the sport and active leisure industry</li> <li>How to market a business in the sport and active leisure industry</li> <li>How to target specific groups in your business</li> <li>How to use social media to market and develop a business in the sport and active leisure industry</li> </ul> <p><strong>Needs Of The Business</strong></p> <ul> <li>How to employ more staff in the business</li> <li>How to increase the products and services a business offers</li> <li>How to create a sustainable business in the sport and active leisure industry</li> <li>How to ensure your staff are trained in child protection, health and safety, and other legal requirements</li> <li>How to improve and develop facilities and equipment in your business</li> <li>How to reduce costs in a business in the sport and active leisure industry</li> <li>How to make a profitable business in the sport and active leisure</li> <li>How to diversify the products and services of a business in the sport and active leisure</li> <li>How to source and sell merchandise in a sport and active leisure business</li> </ul>

This resource contains various phone call situations written on role play cards that occur at work. It also contains a set of blank cards for learners to make up their own scenarios as well as message pad templates. Learners can role play situations and practice their telephone answering skills.<br /> <br /> It is important that the person answering the call uses correct telephone etiquette and takes down the message accurately.<br /> <br /> They can be used as part of or a whole lesson on telephone etiquette, which is an important customer service skill.<br /> <br /> Instructions:<br /> 1. Use the Word document to make any changes to the scenarios. Go straight to 2 if no changes are required.<br /> 2. Print out as many copies of page 3 as you need. (Will depend on number of pairs).<br /> 3. Cut out with scissors or guillotine<br /> 4. Page 5 contains phone message pads. Use them to take messages.<br /> <br /> To do the activity, all you need is two students, one with paper and pen for taking a message. Have your students sit back to back so they cannot use non-verbal cues to understand what their partner is saying. That way the role-play will be more like a real telephone conversation.<br /> <br /> ** Leave a review for this resource and receive one free resource of your choice from my shop.<br /> <br /> <a href="https://www.tes.com/teaching-resources/shop/Resource_Creator">Communications, Workplace, ESOL and Computing Resources</a>

<p>This 61 term worksheet will help your Carpentry students to learn about architectural plans and building codes. Terms include: zones, topography, crawl space, zoning regulations, scale, bearing, plan view, specifications, bypass doors, building permit, sidelight, and other relevant terms.</p> <p>Ideal for a career and technical Carpentry or related course and can be used as a classwork assignment, assessment, or review. Can also be used with other Carpentry worksheets. Word bank and answer key provided.</p>

<p>This is a complete lesson on complaint resolution using the TACTICS method.</p> <p>The resource contains a lesson plan, worksheets, diagrams of the model, a company policy to review, and practical exercises for the group to carry out. There is also a feedback form included.</p> <p>The acronym TACTICS is used to work through a step by step process to handle a complaint from a customer. This is an important aspect of customer service. Once the learner has reviewed the process, it is a good idea to have the class separate into groups and role play various complaints scenarios using this method. All documentation is provided.</p> <p>I have used this successfully with a Business training class. They enjoyed it and provided excellent feedback.</p> <p>** Leave a review for this resource and receive one free resource of your choice from my shop.</p> <p><a href="https://www.tes.com/teaching-resources/shop/Resource_Creator">Communications, Workplace, ESOL and Computing Resources</a></p>

This work experience project will help students to build a record of achievement, keep portfolio evidence of work-based learning and gain the maximum benefit from work experience in a land based setting. The resource s a set of print friendly pages in large A4 size and is intended for students working at around Level 1. The sheets include questions and space for recording evidence of tasks completed, skills developed, information about the organisation, health and safety and environmental management. A detachable employer reference is also included. The project is for use in a workplace setting.

<p>Do you want to test your level 3 Public Services students through a table top exercise?</p> <p>It takes 45 minutes to an hour to complete as a team.</p> <p>You can use this table top scenario for a variety of assessment purposes on your level 3 public services course.</p> <p>A disgruntled ex-employee decides to bring a gun into the building where they used to work to take revenge on his employers and colleagues.</p> <p>Work as part of a crisis management team to deal with the incident.</p>

This resource provides an End of Unit Test and Mark scheme, designed for use in KS3 geography, however it may also be suitable for KS4. Pupils will be tested on their understanding of industry sectors and how these link to economic development; TNCs; industry locations and inputs, processes and outputs of industry. The test questions are identified as low difficulty, medium difficulty or high difficulty. Suggested 'grade' thresholds are given in the mark scheme.<br /> The test could be used following the &quot;AfL task for Industry KS3/KS4 geography&quot; which can be found in my shop.