The syllabus 5 units content is organised and separeted by classfied Past Papers questions of each unit. Unit 1: The travel and tourism industry Unit 2: Features of worldwide destinations Unit 3: Customer care and working procedures Unit 4: Travel and tourism products and services Unit 5: Marketing and promotion

Classified pastpaper questions Unit 3. Customer Care Classified IGCSE Q&A/ 0471- Travel & Tourism Subject. 3.1 Deal with customers and colleagues – “the moment of truth” 3.2 Identify the essential personal skills required when working in the travel and tourism industry 3.3 Follow basic procedures when handling customer enquiries, making reservations and payments 3.4 Use reference sources to obtain information 3.5 Explore the presentation and promotion of tourist facilities

The syllabus 5 units content is organised and separeted by classfied Past Papers questions of each unit. Unit 1: The travel and tourism industry Unit 2: Features of worldwide destinations Unit 3: Customer care and working procedures Unit 4: Travel and tourism products and services Unit 5: Marketing and promotion

Classified pastpaper questions with model answers Unit 3. Customer Care Classified IGCSE Q&A/ 0471- Travel & Tourism Subject. 3.1 Deal with customers and colleagues – “the moment of truth” 3.2 Identify the essential personal skills required when working in the travel and tourism industry 3.3 Follow basic procedures when handling customer enquiries, making reservations and payments 3.4 Use reference sources to obtain information 3.5 Explore the presentation and promotion of tourist facilities