BTEC Business Level 3 Unit 14: Investigating Customer Service Writing frames for the whole unit, for you to understand what should go into each piece of work. I am unsure if writing frames are allowed with Pearson, so you may decide to give this frames verbally if a student is stuck. The first bit in red lists business you may suggest to the student to use. We suggest a local sole trader often a parents business and a local PLC. We are close to Birmingham so that helps. The items highlighted in yellow are there to ensure the student writes a report or applies their ideas to one or two businesses. Things that can be easily missed when students are given the BTEC assignments.