Good Customer Service GCSE 2017+ Yr10 /11/12

Written by an experienced Business Studies Teacher this work booklet comprehensively covers topic 3.4 Good Customer Services in the new AQA GCSE Business spec (2017+) The booklet encourages students to investigate, analyse and evaluate types of customer service and its potential impact on businesses. Topics covered include what customer service is and why it is important, the effects of positive / negative customer service experiences and How ICT helps businesses offer good customer service. The booklet contains numerous links to videos, websites and articles that give the students the theoretical and real life content they require to learn and increase understanding. Throughout there are exam style questions as well as a case study (also with questions) at the end. Designed for sharing with students electronically to reduce passive student behaviour, this resource can also be easily modified for different lesson styles. Approx. 200 mins to complete depending on ability group