Level 4 Retail Sales Techniqes

This is an introduction to Retail Sales Techniques for teenagers and adults with special educational needs. It is a full course and includes student worksheets, slides, teacher notes and extras.

The resource is intended to introduce students to retail sales techniques, including:

• Key principles and terminology of retail selling
• Retail products and services
• Selling skills
• Retail legislation
• Health and safety in retail

Topics include:

• Different types of of retail
• Retail vocabulary
• Principles of retailing
• Retail practices
• Role in retail
• Retail legislation, including the Consumer Protection Act
• Products and services
• Customer service

These worksheets are designed to cover the following learning outcomes:

1. Explain the key principles of the retail environment
2. Explain key terminology and practices utilised in retail selling
3. Outline the legal responsibilities and entitlements of staff and customers
4. Differentiate between a range of products and services provided by the retail sector
5. Describe the key benefits of an effective after sales services policy
6. Describe a range of specific product characteristics to include features, benefits and advantages
7. Outline the benefits of establishing a customer profile
8. Employ a range of communication skills to present products and deal with customer complaints
9. Employ customer relationship skills to identify customer profiles

Can this resource be used online?
This resource is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. A fillable and printable version is included. Students can type in their answers online, or worksheets can be printed. Teachers can also use them for whole-class teaching, using a projector or interactive whiteboard.

What is included?
Student worksheets, teaching slides and templates
Student Worksheets: 186 Pages
Slides: 75