WJEC Hospitality and Catering; 1.2.2 Customer requirements

WJEC Hospitality and Catering; 1.2.2 Customer requirements
The resource includes:

• A Powerpoint presentation looking at the different types of customer and their needs (business, leisure, local) and a worksheet based on this (slide 13 of the PowerPoint will need to be printed).
• Part 2 of the PowerPoint focuses on customer rights and equality, looking at relevant legislation. There are two case studies for pupils to complete, and an extension worksheet for more able pupils.
• The resource will take 2 lessons, and includes 2 starter and plenary activities.