Workplace Essential Skills Bundle
Resource Bundle
Resources included (18)
Health and Safety Workplace Incident / Accident / Near Miss Lesson
Time Management - PowerPoint and Worksheets - no prep - editable
Assertive Communication Skills Workbook - Editable - No prep
Customer Service Skills Worksheets and Activities
Customer Service Skills Complaint Resolution using the TACTICS method
Teamwork - Collaborate within a team or group to meet an objective
Conflict Management Styles Lesson Starter and Learner Activities
Giving and Receiving Feedback using the EEC and PAC Model
Writing a Standard Operating Procedure Lesson (SOPs)
Identifying Personal Values Presentation and Worksheet - Editable
Goal Setting using SMART goals
Microsoft Powerpoint complete lesson with ppt and manual
Preparing an Elevator Speech - Powerpoint Presentation
Workplace Issues: Brainstorm, Problem Solve and Create SMART Goals
Workplace dilemmas' and ethical issues activity with card deck
Group Feedback Activity - Delivering a Presentation
Presentation Check List and Planning Sheet
Writing Effective Emails- Workplace Communication - Powerpoint and E-book
This covers essential skills to have and build on in the work environment.
Assertive Communication
Preparing an Elevator Speech
Complaint Resolution methods
Conflict Resolution
Problem solving in relation to projects and workplace issues
Customer Service Skills worksheet
Email Communication
Ethics and Workplace Dilemmas
Giving and Receiving Feedback
Goal Setting using SMART goals
Health & Safety
Identifying your Values individually and as a team
Writing Standard Operating procedures (sops)
Teamwork
Microsoft Powerpoint
Assertive Communication
Preparing an Elevator Speech
Complaint Resolution methods
Conflict Resolution
Problem solving in relation to projects and workplace issues
Customer Service Skills worksheet
Email Communication
Ethics and Workplace Dilemmas
Giving and Receiving Feedback
Goal Setting using SMART goals
Health & Safety
Identifying your Values individually and as a team
Writing Standard Operating procedures (sops)
Teamwork
Microsoft Powerpoint
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£10.00