This is an introduction to General Office Skills for teenagers and adults with additional educational needs. It is a full course and includes student worksheets, a task book, templates, exam and extras. The resource is intended to introduce students to office skills, including: Communication media in an office environment Routine office tasks, using equipment and technology Safe working practices Working as part of a team Topics include: Filing systems Office services, duties and responsibilities Data protection Processing business documents Office etiquette ** These worksheets are designed to cover the following learning outcomes: ** Describe the different office services, duties and responsibilities performed within an organisation Explain the different communication media used in the office environment Describe the essential elements of a good filing system to include advantages and disadvantages of different methods of classification Explain the concept of data protection Discuss limitation of damage to persons and property in the event of emergencies Perform routine office tasks using a range of office equipment and technology Communicate information effectively on behalf of self and others using a range of media Process a range of business documents according to established procedures Use a paper based system and a computer system to enter and retrieve data Process incoming and outgoing calls including conveying information accurately Apply safe working practices including care of office equipment Maintain an organised, tidy and pleasant working environment Can this resource be used online? Yes, it is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. A fillable and printable version is included. Students can type in their answers online, or worksheets can be printed. Teachers can also use them for whole-class teaching using a projector or interactive whiteboard. What is included? All components are available in the zipped folder, i.e. student worksheets, a task book, templates, exam and extras. Student Worksheets: 72 Pages Student Task Book: 23 Pages Slides: 46

This is an introduction to Career Planning for teenagers and adults with additional educational needs. It is a full course and includes student worksheets, teaching slides, templates and extras. The resource is intended to introduce students to Career Planning, including: Career planning and personal profile Career paths Coping with change Career toolkit Interviews Topics include: Self-assessment Values inventory Skills, e.g., soft skills, transferable, vocational Long and short term goals Career action plan Effects of change CV Job profile Self-evaluation These worksheets are designed to cover the following learning outcomes: Explain the principles underpinning career planning Compile a personal profile Develop achievable career objectives Explore a variety of acceptable career options and job types Compile information on personal contacts or networks Describe the principles underpinning managing change Practice a range of personal interactions to include interview skills Compile a personal job seeking tool kit, e.g., cover letter, CV, portfolio of references, etc. Prepare to participate in further education or training or employment by finding application requirements for a specific course or employment, applying as required, participating in a simulated interview and evaluating own performance. Can this resource be used online? Yes, it is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. A fillable and printable version is included. Students can type in their answers online, or worksheets can be printed. Teachers can also use them for whole-class teaching using a projector or interactive whiteboard. What is included? All of the components are available in the zipped folder, i.e. student worksheets, teaching slides, templates and extras. Student Worksheets: 157 Pages Teaching Slides: 70 Slides

This is an introduction to Customer Service for teenagers and adults with additional educational needs. It is a full course and includes student worksheets and teaching slides. The resource is intended to introduce students to customer service, including: Principles of good customer service Communications and interpersonal skills Working as part of a team Quality customer service Legislation The customer Topics include: Quality service standards Elements of good customer practice Reading, writing, speaking and listening skills Customer service skills Dealing with customers Stages of teamwork Team project The Customer Charter Health and safety These worksheets are designed to cover the following learning outcomes: Explain the principles of customer service Outline the importance of quality customer service Distinguish between internal and external customers Outline the role of communications in customer service Identify key customer service activities within a work, social or voluntary environment Identify the key roles of a range of individuals involved in providing customer service Assume responsibility for dealing with customer complaints in a range of situations Use with confidence the personal and practical skills required to carry out customer service interactions and responsibilities Use the procedures, information sources and documentation associated with customer service Provide effective customer service Participate in group or team based activities that contribute to effective customer care Can this resource be used online? Yes, it is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. A fillable and printable version is included. Students can type in their answers online, or worksheets can be printed. Teachers can also use them for whole-class teaching using a projector or interactive whiteboard. What is included? All components are available in the zipped folder, i.e. student worksheets and teaching slides. Student Worksheets: 213 Pages Teaching Slides: 99 Slides

This is an introduction to Career Preparation for teenagers and adults with special educational needs. It is a full course and includes student worksheets and teaching slides. The resource is intended to introduce students to preparing for their career, including: Introduction to work Education and training Personal profile Getting ready to work Topics include: Work opportunities Volunteer work Local training and educational possibilities Personal profile and career Goals Formal and informal communication Listening Job ads Curriculum vitae Rights and responsibilities **These worksheets are designed to cover the following learning outcomes: ** 1.Describe the basic principles underpinning career preparation 2.Distinguish between different types of work 3.Describe local or foreign work opportunities 4.Identify local training and education opportunities 5.Compile a personal profile 6.Identify preferred personal qualities 7.Practise a range of personal interactions typical of work situations 8.Describe changes that may occur during a working life 9.Prepare to participate in the workplace Can this resource be used online? This resource is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. A fillable and printable version is included. Students can type in their answers online, or worksheets can be printed. Teachers can also use them for whole-class teaching using a projector or interactive whiteboard. What is included? All components are available in the zipped folder, i.e. student worksheets and teaching slides. Student Worksheets: 148 Pages Teaching Slides: 83