This is an introduction to **Listening and Speaking **for teenagers and adults with special educational needs. It is a full course and includes student worksheets, teacher notes and audio recordings. The resource is intended to introduce students to listening and speaking skills, including: Listening activities Speaking tips Informal and formal listening and speaking These worksheets are designed to cover the following learning outcomes: (LS1) Listen to obtain information, e.g. weather forecast, talking clock, traffic report (LS2) Follow clear succinct instruction in familiar contexts (LS3) Explore ideas and new vocabulary that is relevant and appropriate to a personal situation, orally e.g. planning a holiday or social event (LS4) Interact appropriately in a narrow range of formal and informal social situations, e.g. in relation to greeting, leaving, seeking information/assistance from an employer/doctor/family member/friend (LS5) Express opinions, facts and feelings in response to familiar and/or personal situation, e.g. using speech, gesture or signing as appropriate (LS6) Communicate about the past, present and future activities Topics include: Listening to and following instructions Conversation Vocabulary Questions Opinions, facts and feelings Can this resource be used online? Yes, it is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. A fillable and printable version is included. Students can type in their answers online, or worksheets can be printed. Teachers can also use the resources for whole-class teaching using a projector or interactive whiteboard. What is included? All components are available in the zipped folder, i.e. student worksheets, teacher notes and audio recordings. Student Worksheets: 112 Pages Teacher Notes: 57

This is an introduction to Food Choice and Health for teenagers and adults with special educational needs. It is a full course and includes student worksheets, teaching slides and templates. The resource is intended to introduce students to healthy eating, including: Healthy food Benefits of healthy eating Preparing basic meals Food safety Topics include: Food groups Using a meal planner Food labels Food and your body Characteristics of food Reading and following recipes These worksheets are designed to cover the following learning outcomes: (FCH1) Identify some common foods that area associated with healthy eating (FCH2) Identify common benefits of healthy eating, e.g. energy, good skin and hair, healthy heart (FCH3) Identify some common characteristics of food, e.g. raw/cooked, hot/cold, sweet, sour, salty, spicy (FCH4) Follow short instructions to help prepare a meal (FCH5) Demonstrate appropriate personal food hygiene and safety practices Can this resource be used online? Yes, it is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. A fillable and printable version is included. Students can type in their answers online, or worksheets can be printed. Teachers can also use them for whole-class teaching using a projector or interactive whiteboard. What is included? All components are available in the zipped folder, i.e. student worksheets, teaching slides and templates. Student Worksheets: 116 Pages Teaching Slides: 63 Slides

This is an introduction to Life Science for teenagers and adults with special educational needs. It is a full course and includes student worksheets and teaching slides. The resource is intended to introduce students to life science, including: Sorting objects and life forms Plant and animal life forms What living things need Topics include: Living and non-living things Plant or animal Common plants and animals Animals in your country Habitats Field Trip Parts of the body Life stages What plants and living things need Healthy diet These worksheets are designed to cover the following learning outcomes: Sort familiar objects and life forms into live/animate, dead/inanimate groups Sort familiar objects and life forms into plant or animal kingdoms Identify some plant and animal life forms in a familiar local habitat Use language appropriate to young and mature life forms Name the parts of own body and that of a familiar animal Identify some essential factors for healthy growth and development of plant or animal forms. Can this resource be used online? Yes, it is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. A fillable and printable version is included. Students can type in their answers online, or worksheets can be printed. Teachers can also use them for whole-class teaching using a projector or interactive whiteboard. What is included? All components are available in the zipped folder, i.e. student worksheets and teaching slides. Student Worksheets: 105 Pages Teaching Slides: 135 Slides

This is an introduction to Personal Decision Making for teenagers and adults with additional educational needs. It is a full course and includes student worksheets and teaching slides. The resource is intended to introduce students to making decisions, including: Everyday choices Types of decisions Things that affect decision making Topics include : Steps in decision making Effect of past experiences Rewards Personal values Personal preferences related to decision making These worksheets are designed to cover the following learning outcomes: (PDM1) Name recent personal decision, e.g. product choice, transport method, participation in learning/work (PDM2) Identify the stages of a recent short term personal decision, e.g. a decision to participate in an event from invitation to attendance, choosing appropriate dress for the workplace, possibilities with a familiar limited budget to cover transport and food for a short trip (PDM3) List some everyday personal choices involved in decision making, e.g. choosing from a menu, contacting a friend/colleague (PDM4) Identify influences and choices involved in decision making, e.g. personal preference, time/cost, elementary consequence for self/others, view of a trusted friend/colleague Can this resource be used online? Yes, it is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. A fillable and printable version is included. Students can type in their answers online, or worksheets can be printed. Teachers can also use them for whole-class teaching using a projector or interactive whiteboard. What is included? All components are available in the zipped folder, i.e. student worksheets and teaching slides. Student Worksheets: 95 Pages Teaching Slides: 44 Slides

This is an introduction to Shape and Space for teenagers and adults with special educational needs. It is a full course and includes student worksheets and teaching slides. The resource is intended to introduce students to shape and space, including: 2D and 3D shapes Area, perimeter and volume Topics include: Describing 2D and 3D shapes Shapes in everyday life Drawing shapes What shapes have in common Sorting shapes Perspective Size These worksheets are designed to cover the following learning outcomes: Name common shapes and forms in everyday life e.g., circles, rectangles cubes, cylinders and spheres. Describe the properties of common 2D shapes and 3D forms e.g., number of faces, edges, area, volume. Recognise the relationship between area and volume. Sort 2D and 3D shapes and forms in relation to size. Can this resource be used online? This resource is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. A fillable and printable version is included. Students can type in their answers online, or worksheets can be printed. Teachers can also use them for whole-class teaching using a projector or interactive whiteboard. What is included? All components are available in the zipped folder, i.e. student worksheets and teaching slides. Student Worksheets: 69 Pages Teaching Slides: 76 Slides

This is an introduction to Quantity and Number for teenagers and adults with special educational needs. The resource is intended to introduce students to the concepts of numbers, including: Numbers 1 to 10 Number value Maths words ** These worksheets are designed to cover the following learning outcomes:** (QN1) Name one- and two-digit whole numbers from 0-10 (QN2) Recognise the relationship between numerical value and groups of objects, up to and including 10 (QN3) Record one- and two-digit numbers (QN4) Recognise the language of mathematics in everyday situations using elementary language, e.g. greater than, less than, bigger than, farther than (QN5) Apply number bonding between 0 and 10 Topics include: Reading and writing numbers Equals More or less Number bonds to 10 Addition and subtraction Size Measurement words Position words Can this resource be used online? This resource is designed to be used in person. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. These worksheets are best printed, although teachers can also use them for whole-class teaching using a projector or interactive whiteboard. What is included? Student Worksheets: 120 Pages Teaching Slides: 109

This is an introduction to Word Processing for teenagers and adults with special educational needs. It is a full course and includes student worksheets, files for students and sample exams. The resource is intended to introduce students to word processing, including: What is word processing Key features and functions of Microsoft Word Creating and modifying text Topics include: Page formatting Cut, copy, paste Create, name and locate files Inserting shapes, tables, text boxes and pictures Fonts and texts Practising all concepts **These worksheets are designed to cover the following learning outcomes: ** 1 Outline typical word processing functions, to include document creation, saving and retrieving and enhancing documents 2 State the primary functions and processes involved in creating word documents 3 Carry out common word processing functions including creating, naming and locating files and folders 4 Use with confidence a word processing application to create and modify text including inserting, copying, cutting, pasting, deleting, finding and replacing 5 Produce a range of printed documents by selecting different printers, changing paper size and orientation and adjusting document margins 6 Demonstrate character and paragraph formatting skills to include font type, size, style, colour, tabs, indents, line spacing, alignments, bullets, numbering, symbols, special characters 7 Complete object insertion skills including creating a basic table and locating, aligning and re-sizing graphic images 8 Carry out a range of editing operations on a document containing proof reader’s marks using the spelling checker, thesaurus and grammar tools 9 Produce a range of word processing documents, e.g. letter, memo and form, to a publishable standard. Can this resource be used online? Yes, it is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. These worksheets can be printed, and teachers can use them for whole-class teaching using a projector or interactive whiteboard. This resource is not fillable online, and it is recommended that worksheets are printed. Alternatively, students can split their screens to read the instructions and carry out the activities at the same time. What is included? None, all of the components are available in the zipped folder, i.e. student worksheets, files for students and sample exams. Student Worksheets: 78 Pages

This is an introduction to General Office Skills for teenagers and adults with additional educational needs. It is a full course and includes student worksheets, a task book, templates, exam and extras. The resource is intended to introduce students to office skills, including: Communication media in an office environment Routine office tasks, using equipment and technology Safe working practices Working as part of a team Topics include: Filing systems Office services, duties and responsibilities Data protection Processing business documents Office etiquette ** These worksheets are designed to cover the following learning outcomes: ** Describe the different office services, duties and responsibilities performed within an organisation Explain the different communication media used in the office environment Describe the essential elements of a good filing system to include advantages and disadvantages of different methods of classification Explain the concept of data protection Discuss limitation of damage to persons and property in the event of emergencies Perform routine office tasks using a range of office equipment and technology Communicate information effectively on behalf of self and others using a range of media Process a range of business documents according to established procedures Use a paper based system and a computer system to enter and retrieve data Process incoming and outgoing calls including conveying information accurately Apply safe working practices including care of office equipment Maintain an organised, tidy and pleasant working environment Can this resource be used online? Yes, it is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. A fillable and printable version is included. Students can type in their answers online, or worksheets can be printed. Teachers can also use them for whole-class teaching using a projector or interactive whiteboard. What is included? All components are available in the zipped folder, i.e. student worksheets, a task book, templates, exam and extras. Student Worksheets: 72 Pages Student Task Book: 23 Pages Slides: 46

This is an introduction to Information Technology Skills for teenagers and adults with additional educational needs. It is a full course and includes student worksheets, files for students and an examination. The resource is intended to introduce students to IT Skills, including: Data entry Word processing File management Internet and email IT theory Topics include: IT concepts and terminology Impact of IT Managing files, folders and directories Entering data, wpm Editing and formatting text Navigating the Internet Managing a personal email account **These worksheets are designed to cover the following learning outcomes: ** Explain a range of information technology concepts and terminology Describe the impact of information technology Manage files, folders or directories Use a data entry application to enter data using text, alpha, numeric and special characters to a minimum speed of 15 words per minute. Access a word processing package to open a file, enter and edit text Format text using a range of format tools Enhance text using a range of enhancement tools Edit a block of text using a range o f editing tools Navigate specific internet sites through a browser Use a range of functions in a webmail application Manage a personal email account Produce an accurate hard copy of a 50—70 word document by proof reading, and using spell check, save and print features Produce a hard copy of specific information located on the Internet. Can this resource be used online? This resource is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. These worksheets can be printed, and teachers can use them for whole-class teaching using a projector or interactive whiteboard. This resource is not fillable online, and it is recommended that worksheets are printed. Alternatively, students can split their screens to read the instructions and carry out the activities. What additional materials are needed? None, all of the components are available in the zipped folder, i.e. student worksheets, files for students and an examination. Student Worksheets: 96 Pages

This is an introduction to Health-Related Fitness for teenagers and adults with additional educational needs. It is a full course and includes student worksheets, teaching slides and templates. The resource is intended to introduce students to Health and Fitness, including: The human body Lifestyle practices Components of fitness Safety, amenities and equipment Topics include: Systems in the human body Healthy eating, including a meal plan Benefits of health and fitness Stress management Sleep Drugs awareness Practical participation **These worksheets are designed to cover the following learning outcomes: ** Identify the basic structure and functions of the human body Explain the importance of a warm up and cool down Identify personal lifestyle habits and their effect on longevity and quality of life Identify quality of life improvements based on an individual’s personal lifestyle habits Outline the main short term and long term physiological changes the body undergoes due to participation in different types of exercise List sports and recreation amenities available to the public in the local area Select, under supervision, appropriate physical activities to achieve a basic level of skill or fitness Participate in a range of physical activities under supervision to acquire at minimum a basic level of skill or fitness Use safe and appropriate practice in participation in each phase of an exercise session Identify the most important health related components of fitness in a range of sports and physical activities Apply principles of good practice to a personal health related fitness programme. Can this resource be used online? Yes, it is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. A fillable and printable version is included. Students can type in their answers online, or worksheets can be printed. Teachers can also use them for whole-class teaching using a projector or interactive whiteboard. What is included? All components are available in the zipped folder, i.e. student worksheets, teaching slides and templates. Student Worksheets: 215 Pages Teaching Slides: 104

This is an introduction to Workplace Safety for teenagers and adults with additional educational needs. It is a full course and includes student worksheets, teaching slides and a safety investigation. The resource is intended to introduce students to Safety in the Workplace, including: The work environment Fire safety Legislation and the role of the Safety, Health and Welfare Act Manual Handling Topics include: Hazards PPE Bullying Stress Risks Control measures Fire prevention Emergency exit plans Safety statements These worksheets are designed to cover the following learning outcomes: Identify the various work areas, hazardous equipment, protective clothing or personal protection, specific to work areas in a business using appropriate terminology Identify fire exits, assembly points and emergency exits in the workplace, entry and exit points, and Health and Safety signage in each workplace area Explain the importance of correct procedures for fire drills, accidents and emergencies Explain the importance of protective clothing to minimise injuries and accidents in the workplace Discuss a range of fire safety equipment in the workplace to include uses of various types of fire extinguishers, sprinkler systems, and smoke alarms Discuss the legislation governing Health and Safety in all workplaces to include employers and employees’ responsibilities Explain what a Health and Safety statement is and its importance for the workplace Identify Health and safety officials in the workplace Carry out the correct procedures for handling heavy, hazardous and fragile items Demonstrate the use of a fire extinguisher Carry out the correct procedure for checking that smoke alarms are working Participate in a group discussion relating to hazard identification Access all areas of the building safely Work safely following workplace safety procedures. Can this resource be used online? Yes, it is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. A fillable and printable version is included. Students can type in their answers online, or worksheets can be printed. Teachers can also use them for whole-class teaching using a projector or interactive whiteboard. What is included? All of the components are available in the zipped folder, i.e. student worksheets, teaching slides and a safety investigation. Student Worksheets: 107 Pages Teaching Slides: 55 Slides

This is a collection of practice worksheets using Spreadsheet Methods, for teenagers and adults with additional educational needs. It is a full course and includes student worksheets, files for students and a sample exam. The resource is intended to give students practice with spreadsheets, including: Spreadsheet functions Using a spreadsheet application Producing basic charts and graphs Topics include: Creating and modifying spreadsheets Spreadsheet vocabulary Using formulae and functions Using formatting commands Practising all concepts **These worksheets are designed to cover the following learning outcomes: ** 1 Outline typical spreadsheet functions including document creation 2 State the primary functions and processes involved in creating a spreadsheet document 3 Use the language associated with spreadsheet applications 4 Use with confidence a spreadsheet application to enter and edit text, numbers and dates, and insert and delete columns and rows 5 Use arithmetic operators to add, subtract, multiply and divide 6 Use formulae and functions within a spreadsheet including sum, average, max, min and count 7 Use a range of formatting commands including font size, font colour, background colours, bold, alignments, borders, numbers, decimals and dates 8 Modify a spreadsheet document by adding repeating column or row titles, page numbers, date or text to headers and footers, and adjusting to fit on to one page 9 Produce a range of basic charts and graphs including pie, column, bar and line with titles and labels. Can this resource be used online? Yes, it is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. These worksheets can be printed, and teachers can use them for whole-class teaching using a projector or interactive whiteboard. This resource is not fillable online, and it is recommended that worksheets are printed. Alternatively, students can split their screens to read the instructions and carry out the activities at the same time. What is included? All components are available in the zipped folder, i.e. student worksheets, files for students and a sample examination. Student Worksheets: 96 Pages

This is an introduction to Personal Effectiveness for teenagers and adults with additional educational needs. It is a full course and includes student worksheets and teaching slides. The resource is intended to introduce students to personal effectiveness, including: Goals and action plan Personal responsibility Interpersonal skills Group work Topics include: Principles of personal effectiveness Self-management Learning styles and study tips Short and long-term goals Conflict and negotiation Team project Qualities of an effective team Team meetings These worksheets are designed to cover the following learning outcomes: Outline the principles of personal effectiveness Compile a range of methods and strategies to achieve personal learning goals to include external and self-evaluation Compare personal strengths and weaknesses in the learning process to include establishing own learning style Describe areas of personal responsibility in health, hygiene and safety in a range of civic and vocational contexts Define the characteristics of good group or team work, to include differentiation of roles within a team and adherence to established rules and guidelines Implement a practical action plan designed to accomplish short and long-term learning goals, to include ongoing feedback and monitoring of achievement Respond to personal and or interpersonal issues or challenges that arise in a civic or vocational context, to include identifying the features and cause of the issue, finding and implementing a solution, and evaluating the outcome of the action(s) taken Demonstrate negotiation skills and an ability to deal with conflict, to include giving and receiving constructive criticism, compliments and feedback Use appropriate safe and hygienic practices in a variety of civic or vocational contexts Work as a member of a team or group, to include taking the lead in an activity or task. Can this resource be used online? Yes, it is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. A fillable and printable version is included. Students can type in their answers online, or worksheets can be printed. Teachers can also use them for whole-class teaching using a projector or interactive whiteboard. What is included? All components are available in the zipped folder, i.e. student worksheets and teaching slides. Student Worksheets: 138 Pages Teaching Slides: 49 Slides

This is an introduction to Customer Service for teenagers and adults with additional educational needs. It is a full course and includes student worksheets and teaching slides. The resource is intended to introduce students to customer service, including: Principles of good customer service Communications and interpersonal skills Working as part of a team Quality customer service Legislation The customer Topics include: Quality service standards Elements of good customer practice Reading, writing, speaking and listening skills Customer service skills Dealing with customers Stages of teamwork Team project The Customer Charter Health and safety These worksheets are designed to cover the following learning outcomes: Explain the principles of customer service Outline the importance of quality customer service Distinguish between internal and external customers Outline the role of communications in customer service Identify key customer service activities within a work, social or voluntary environment Identify the key roles of a range of individuals involved in providing customer service Assume responsibility for dealing with customer complaints in a range of situations Use with confidence the personal and practical skills required to carry out customer service interactions and responsibilities Use the procedures, information sources and documentation associated with customer service Provide effective customer service Participate in group or team based activities that contribute to effective customer care Can this resource be used online? Yes, it is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. A fillable and printable version is included. Students can type in their answers online, or worksheets can be printed. Teachers can also use them for whole-class teaching using a projector or interactive whiteboard. What is included? All components are available in the zipped folder, i.e. student worksheets and teaching slides. Student Worksheets: 213 Pages Teaching Slides: 99 Slides

This is an introduction to Business English for teenagers and adults with special educational needs. It is a full course and includes student worksheets, teaching slides and extras. The resource is intended to introduce students to Business English, including: Telephone calls A meeting Drafting documents Composing documents Topics include: General telephone practice Responding to business phone calls Dealing with enquiries from the public Preparing for a meeting Attending a meeting Memorandum Formal letter Agenda Press release Composing electronic communications Proofreading These worksheets are designed to cover the following learning outcomes: Distinguish between internal and external business communications to include written telephone messages, electronic communications, memoranda and letters Distinguish between formal and informal English language structures in written and spoken communication Compile a key business and job specific vocabulary Use spoken language effectively and appropriately in a range of business contexts to include initiating and responding to business telephone calls, booking services, making appointments and dealing with enquiries from the public Compose a range of communications for business purposes, accurately and concisely, using appropriate tone and vocabulary, to include letters, memoranda, and electronic communication Draft a range of documents for business purposes to include notices, agendas, advertisement, press releases or company related articles Proofread a range of business documents accurately to include spelling, punctuation, vocabulary Can this resource be used online? Yes, it is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. A fillable and printable version is included. Students can type in their answers online, or worksheets can be printed. Teachers can also use them for whole-class teaching using a projector or interactive whiteboard. What is included? All components are available in the zipped folder, i.e. student worksheets, teaching slides and extras. Student Worksheets: 132 Pages Teaching Slides: 52 Slides

This is an introduction to Digital Media for teenagers and adults with additional educational needs. It is a full course and includes student worksheets and teaching slides. The resource is intended to introduce students to digital media, including: Digital media technologies Online identity Using social media for business purposes Maintaining digital media content Topics include: A study of different devices Digital media evolution Using digital media technologies Setting up social media accounts Creating digital content Promoting interaction Stages in production of digital content These worksheets are designed to cover the following learning outcomes: Describe a range of current digital media technologies and their application in daily life and in an organisational context Explain the role of digital media technology in a range of organisations Describe the evolution of digital media technology and the impact it has on the business environment Outline the pre-production, production and post-production stages involved in the creation of digital media content Explain how a range of digital media technologies meet the technology requirements of a variety of familiar organisations Explain the role of digital media technologies in the creation of an online identity Use a range of current digital media technologies and applications to include digital video and audio, social media applications and mobile technologies to create digital media content Set up a business page on a social networking website including using available tools to promote the business and monitor activity Maintain digital media channels by uploading and updating content to include audio, video and text Apply the legal requirements of digital media technology usage to include copyright law, workplace policies, privacy legislation and other applicable legislation Create digital media content to meet an organisation’s requirements Can this resource be used online? This resource is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. A fillable and printable version is included. Students can type in their answers online, or worksheets can be printed. Teachers can also use them for whole-class teaching using a projector or interactive whiteboard. What is included? All components are available in the zipped folder, i.e. student worksheets and teaching slides. Student Worksheets: 125 Pages Teaching Slides: 61 Slides

This is an introduction to Using the Calculator for teenagers and adults with special educational needs. It is a full course and includes student worksheets and answers. The resource is intended to introduce students to the concept of using the calculator, including: Calculator basics Vocabulary Rounding and estimating Operations on the calculator Decimals, fractions and percentages Calculator practice These worksheets are designed to cover the following learning outcomes: Find digits 0-9 and the decimal point and necessary operations buttons (+, -, ÷, =) on a calculator Use a calculator to solve simple problems, e.g. add two items Use a calculator to correct work which has been completed without the use of a calculator Find and use a calculator on a mobile phone to work out how much several items will cost in a shopping trip Topics include: Using calculators Calculator keys The calculator display Maths words Addition, subtraction, multiplication and division on the calculator Patterns in numbers Mixed operations on the calculator Can this resource be used online? This resource is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. A fillable and printable version is included. Students can type in their answers online, or worksheets can be printed. Teachers can also use them for whole-class teaching using a projector or interactive whiteboard. What is included? Student Worksheets and Answers Student Worksheets: 116 Pages

This is an introduction to Using Technology for teenagers and adults with special educational needs. It is a full course and includes student worksheets and teaching slides. The resource is intended to introduce students to using technology, including: Technology in everyday life Using technology Topics include: Technology at home Technology for entertainment Technology in learning Technology in work Using technology at home Using technology for learning Using technology to do banking Benefits and risks of technology These worksheets are designed to cover the following learning outcomes: Identify areas of everyday life where she/he interacts with technology e.g. for learning, working personal and home management and for fun Consider some benefits and risks of using technology Use technology requiring not more than 3 functions for personal, home and educational/workplace use e.g. assistive technologies, electronic information retrieval/communications devices, mobile phone, photocopier, computer, cameras, personal technologies Can this resource be used online? This resource is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. A fillable and printable version is included. Students can type in their answers online, or worksheets can be printed. Teachers can also use them for whole-class teaching using a projector or interactive whiteboard. What is included? Student worksheets and teaching slides Student Worksheets: 105 Pages Slides: 109

This is an introduction to Retail Sales Techniques for teenagers and adults with special educational needs. It is a full course and includes student worksheets, slides, teacher notes and extras. The resource is intended to introduce students to retail sales techniques, including: Key principles and terminology of retail selling Retail products and services Selling skills Retail legislation Health and safety in retail Topics include: Different types of of retail Retail vocabulary Principles of retailing Retail practices Role in retail Retail legislation, including the Consumer Protection Act Products and services Customer service These worksheets are designed to cover the following learning outcomes: Explain the key principles of the retail environment Explain key terminology and practices utilised in retail selling Outline the legal responsibilities and entitlements of staff and customers Differentiate between a range of products and services provided by the retail sector Describe the key benefits of an effective after sales services policy Describe a range of specific product characteristics to include features, benefits and advantages Outline the benefits of establishing a customer profile Employ a range of communication skills to present products and deal with customer complaints Employ customer relationship skills to identify customer profiles Can this resource be used online? This resource is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. A fillable and printable version is included. Students can type in their answers online, or worksheets can be printed. Teachers can also use them for whole-class teaching, using a projector or interactive whiteboard. What is included? Student worksheets, teaching slides and templates Student Worksheets: 186 Pages Slides: 75

This is an introduction to Teamworking for teenagers and adults with special educational needs. It is a full course and includes student worksheets, teaching slides and templates. The resource is intended to introduce students to teamwork, including: Team theory Personal audit Team working skills and participation Evaluation and feedback Topics include: Skills for effective team work Team roles Strengths and weaknesses Team games Team objectives Team project Reflection of own role Conflict resolution Problem solving These worksheets are designed to cover the following learning outcomes: Describe the functions of teamworking, to include its advantages and disadvantages, and identification of different types of teams Outline the contribution of an individual to a team Identify personal strengths and weaknesses as a member of a team Identify the principal elements and stages of team development, to include roles and impact of personality types Assist in setting team objectives and on-going evaluation of progress Participate in core teaming activities, to include listening to others, communication, problem solving, finding solutions and conflict resolution Demonstrate awareness of other team members ideas and opinions Participate in feedback loops, i.e. giving and accepting appropriate feedback Work effectively as a member of a team Can this resource be used online? Yes, it is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. A fillable and printable version is included. Students can type in their answers online, or worksheets can be printed. Teachers can also use them for whole-class teaching using a projector or interactive whiteboard. What is included? Student Worksheets: 76 Pages Slides: 65