This practice exam scenario is to be used to prepare learners for the Unit 7: Business Decision Making exam. The scenario centers around a new Streaming service and learners must analyse two options for growth, taking into account key market and financial information. Suggested time alloted for activity: 3 hours.

This full lesson covers the following areas; Corporate culture Corporate social responsibility Ethics Competitive advantage (differentiation, price policies, market leadership/share, reputation, cost control, technology, suppliers, employees Benefits and importance of establishing and maintaining a competitive advantage. Images removed for copywrite reasons, you will need to add your own images e.g. business logos.

This full lesson, with supporting handouts, covers the following areas; A PESTLE recap activity SWOT analysis 5C Analysis Porter’s Five Forces This lesson is supported with links to video clips, handouts and group activities. Images removed for copywrite reasons, you will need to add your own images e.g. business logos.

This full lesson covers B2: Indicators of Improved Performance for Unit 14: Investigating Customer Service, including; Reduction in numbers of complaints. • Increase in profits. • Reduction in turnover of staff. • Repeat business from loyal customers.

This full lesson covers BTEC Level 3 Business Unit 14: Investigating Customer Service C3 Skills Audit and Development Plan, including; Skills audit of customer service skills. • Personal SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis to assess any gaps • Set objectives to meet skills development goals for a specified customer services role by: o identifying resources and available support needed to meet the objectives o setting review dates o monitoring the plan to assess progress against targets.

This full lesson covers C2 Customer Service Requests and Complaints for BTEC Level 3 Business Unit 14: Investigating Customer Service, including; providing information, products or services, promoting additional products and services, giving advice, taking and relaying messages o limitations of role and authority, keeping records o dealing with problems, handling complaints, remedial measures, emergency situations, organisational policy.

This full lesson covers the work of McClelland (Three Needs Theory). The lesson includes two large group tasks to help engage learners.

This whole lesson covers E2 of Learning Aim E for Unit 1: Exploring Business. Topics covered include; Improvements to products, processes, services and customer experience Business growth Development of new and niche markets Offering a USP Improved reputation and recognition Smarter working Risks - Failing to meet operational and commercial requirements Failing to achieve a return on investment Cultural problems (resistance to change, unsupportive processes and systems, insufficient support from leadership and management) Images removed for copywrite reasons, you will need to add your own images e.g. business logos.

This full lesson, consisting of 22 slides, covers A.2 for Unit 3: Personal and Business Finance. Topics covered include; Cash Debit Cards Credit Cards Cheque Electronic Transfer Direct Debits Standing Orders Pre-Paid Credit Cards Contactless Charge Cards Store Cards BACS, CHAPS, FPS. The lesson contains several activities, including exam questions taken from past papers. There are also links to news articles, websites and videos to assist in understanding. Images removed for copywrite reasons, you will need to add your own images e.g. business logos.

This PowerPoint contains 50+ slides that fully covers A.1 and A.2 for Unit 3: Personal and Business finance. The lesson contains a variety of tasks, theory delivery, exam questions taken from past papers and links to external media such as news articles, financial calculators and YouTube videos. Images removed for copywrite reasons, you will need to add your own images e.g. business logos.

This full lesson covers B.3 of Learning Aim B of Unit 3: Personal and Business Finance. The lesson covers; Financial Conduct Authority Financial Ombudsmen Service Financial Services Compensation Scheme Legislation – Consumer Credit A group research task which includes Peer assessment and presentation skills. Images removed for copywrite reasons, you will need to add your own images e.g. business logos.

This lesson covers the history and implementation of Scientific Management. The lesson covers; Background of Frederick Taylor Origins of Scientific Management Applications in modern workplaces How it motivates employees Advantages of SM Disadvantages of SM Several group activities including activities involving practical demonstrations (I have attached a guidance sheet) to bring the theory of Scientific Management to life.

This full lesson, with excel file, covers prepayments and accruals. This lesson also features how to interpret, analyse and evaluate a statement of financial income. I have provided two example statements that can be compared side-by-side. Images removed for copywrite reasons, you will need to add your own images e.g. business logos.

This lesson covers the The Hawthorne Effect and the work of Elton Mayo. This session includes archive footage and an activity to recreate the Hawthorne Experiments.