This resource contains a pack of 16 cards that bring up issues that can be faced while delivering a presentation. It also covers best practice skills. It is advisable to prepare well before delivering a presentation and know how to address these issues. It also contains a Trainers Answer Sheet. The card deck can be used in the following ways: • Warm up activities • Part of a lesson on presentation skills. • End of lesson activity • Discussions • Games Instructions: 1. Use the Word document to make any changes to the scenarios. Go straight to 2 if no changes are required. 2. Print out the cards sheet that you want to use. 3. Cut out with scissors or guillotine 4. Shuffle the deck and let learners choose a card. Learners express their opinion and then the group add any other ideas. You have a trainer’s answer sheet available. 5. Optionally, have the group make up their own presentation issues using the black sheet and try them out with each other in groups. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

Use this when you or your class are planning to deliver a presentation. It contains all the steps required to ensure a successful outcome. You can use this as a group or individual activity. There are some helpful discussion points for groups. All items must be checked before students practice the presentation.

This group activity is a good way to set the scene for encouraging good listening skills within the workplace and / or classroom. I use this activity in my workplace training sessions to set the scene to talk more about effective communication in particular Active Listening Skills. It is well received and all have a good laugh at the end when all is revealed!

Ready to go resource that has a 30 slide presentation with matching worksheets and activities. This resource is tried and tested in the workplace training environment. Learners enjoy the activities and get a lot out of it. File formats include Word, pdf and PP for editing if required. **PowerPoint Presentation Content: ** Customer Service Definition Poor vs Exceptional Service Why Exceptional Service is Important Practical Tips to Provide an Exceptional Customer Service Experience Scenario based role play activities – good and bad examples from You tube clips Communications, Workplace, ESOL and Computing Resources

Do you need a fun and engaging resource that will get your students thinking about PPE and Health and Safety in general? This fits the bill! The objective of this game is to be the first player to be fully kitted up with the correct PPE (Personal Protective Equipment) and ready to work. E.g. they have all the items written on their list that they need. Each player needs a sheet of paper and a pen to write their list of PPE – Personal Protective Equipment. The only other item needed is a dice. The resource contains a word document and a power point presentation to display the game instructions to the class. Alternatively, they could be written on whiteboard or printed out. This game is best played in small groups.

This resource contains various phone call situations written on role play cards that occur at work. It also contains a set of blank cards for learners to make up their own scenarios as well as message pad templates. Learners can role play situations and practice their telephone answering skills. It is important that the person answering the call uses correct telephone etiquette and takes down the message accurately. They can be used as part of or a whole lesson on telephone etiquette, which is an important customer service skill. Instructions: 1. Use the Word document to make any changes to the scenarios. Go straight to 2 if no changes are required. 2. Print out as many copies of page 3 as you need. (Will depend on number of pairs). 3. Cut out with scissors or guillotine 4. Page 5 contains phone message pads. Use them to take messages. To do the activity, all you need is two students, one with paper and pen for taking a message. Have your students sit back to back so they cannot use non-verbal cues to understand what their partner is saying. That way the role-play will be more like a real telephone conversation. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

Your students will love these task cards on conflict management that engage their problem solving and critical thinking skills. All essential life and workplace skills. Teachers note that there is also a pdf supplied that provides responses to the Task Cards, ensuring that key points are touched on within the discussions. Conflict Management is an important life-skill for business education, the workplace and the classroom. This resource generates important discussions and can be used in pair or group activities. Great for when you have a sub as well. Refer to the preview for more information and to find step by step quick instructions for creating the task cards. Its as easy as printing, laminating and cutting. (or if you don’t want to laminate, just print out on card stock). Once prepared they are ready and done for years to come. I hope you enjoy using these, as much as my students have.

Do you want to know what ChatGPT is and how to get started using it? It has the potential to revolutionize your teaching! This user-friendly guide will show you the basics of logging in and using OpenAI’s large language model. You’ll learn how to navigate the platform, create chatbots for personalized learning, and generate high-quality content in minutes. This beginner’s guide is perfect for teachers who want to explore the potential of AI in the classroom without feeling overwhelmed. With step-by-step instructions and clear explanations, you’ll be up and running with ChatGPT in no time. Start streamlining your workload and engaging your students today. Furthermore, if you are a TPT seller, there are many ways that you can utilise this tool to save you so much time with your marketing content. Formats : you will be provided with an editable PowerPoint presentation and a pdf.

This is a 20 slide professional presentation that also contains word templates for learners to work on as part of the training presentation. The presentation includes step by step processes and you-tube examples. There is also a teachers document that contains extra information relating to the slides. Learning Objectives: You will learn how to Brainstorm effectively to generate ideas. You will then use the Fish Bone Analysis tool to identify the cause and effect of a workplace problem. Finally, you will create a SMART goal to address the problem. This is an effective introduction for learners that are about to embark upon a project in any industry. It encourages good practice for resolution of issues and problems. It gives them essential skills to work through issues using logical methods.

A marketing plan is an essential document for a business to have. This resource provides a template for you or your team to work through to put together a workable plan with key objectives and actions to take. It could also be used for a project based task for schools. "If you fail to plan, you are planning to fail." Benjamin Franklin. It has been provided in a pdf and word document so that you can type in and edit as required.

This resource is for those new to creating Charts in Excel. There are step by step instructions within the training manual to learn how to create and modify bar charts and pie charts. It is a ready to go lesson that requires no further prep. This is a 2 hour lesson that has tasks for learners to complete. Learning Objectives:  Create a simple bar chart with existing data.  Create a simple pie chart to show percentages  Modify bar and pie charts to enhance presentation and update details. The files come in a word document that can be edited (if required for your audience) and also a pdf. There is an excel file that is an exercise file. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This resource covers Tabs, Tables, Quick Parts, Graphics, Drawing tools, Short cut keys and practice exercises. It is set out in an easy to follow format and in a Word document so that it can be easily edited if necessary to accommodate version changes. I have used this as a basis for group training for a wide range of audiences and they have really appreciated the productivity skills contained within the training manual.

This resource is for those that are new to Microsoft Excel and want to quickly learn and practice using calculations in Excel. The spreadsheet has a number of different sheets within it that have clear instructions and practice exercises to use for yourself or your learners to quickly master basic concepts. I have used this to teach students and workplace learners with much success. Covers addition, subtraction, multiplication and division on sheet 1. Sheet 2 has Autosum and subsequent sheets practice using these with common spreadsheets such as invoices and profit and loss scenarios. Simply give learners a copy of this spreadsheet and work through together or let them try by themselves. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This is a one page list of all the shortcut key combinations you can use in Excel. It will save you so much time. The great thing about learning shortcuts is that they don't change with versions. And of course you don't have to grab the mouse, you can get everything done without the use of the mouse which saves you time and increases productivity. You will be amazed at what can be accomplished using shortcut keys. From moving around your spreadsheet quicker, to formatting and inserting charts. Try them out - lots of fun! Please leave a review. Thanks and have a great day :)

One of the most common gripes within the workplace is time wasted on Meetings. The first step to working on this is to define what a successful meeting looks like for your team. This brainstorming template is a starting point. Follow me for updates as I'll soon be putting up a full lesson on all you need to know about running a successful meeting. Meanwhile, please feel free to use this template. Hand it out at your next unruly meeting and see what ideas people come up with. When initiating change it is important to get buy in from all team members. Using this template will greatly assist with this. Please leave me a review :-) It would be much appreciated.