Professional, engaging, ready to use resources. PowerPoints, Worksheets, Crosswords
I have a varied background working in both education and the corporate world. I've held management roles, teaching roles and entrepreneurial ventures. I've been involved in adult education for the past two decades. My teaching areas are computing and workplace communication skills. I also have my CELTA and have experience teaching English as a second language. I love creating resources for all of the above.
Professional, engaging, ready to use resources. PowerPoints, Worksheets, Crosswords
I have a varied background working in both education and the corporate world. I've held management roles, teaching roles and entrepreneurial ventures. I've been involved in adult education for the past two decades. My teaching areas are computing and workplace communication skills. I also have my CELTA and have experience teaching English as a second language. I love creating resources for all of the above.
This resource has been developed as a practice Exercise for learners who have been introduced to Pivot Tables in Excel.
It is a practical task that can be undertaken in teams, pairs or individually. It includes a set of data that needs to be analysed. Learners are required to brainstorm questions that a Sales Manager would need to know about the transactional data. They then create pivot tables based on the questions.
There is a second spreadsheet that contains 8 sample questions and pivot tables that relate to the questions.
This activity has been well received in my classroom of adult learners. They become very engaged in the process and develop a better understanding of the use of pivot tables.
From Beginners to Advanced Word processing Training Manuals, worksheets and activities. Suitable for teachers, corporates and students. Fully editable in both word and pdf format.
Do you need a fun and engaging resource that will get your students thinking about PPE and Health and Safety in general? This fits the bill!
The objective of this game is to be the first player to be fully kitted up with the correct PPE (Personal Protective Equipment) and ready to work. E.g. they have all the items written on their list that they need.
Each player needs a sheet of paper and a pen to write their list of PPE – Personal Protective Equipment. The only other item needed is a dice.
The resource contains a word document and a power point presentation to display the game instructions to the class. Alternatively, they could be written on whiteboard or printed out. This game is best played in small groups.
Students enjoy quizzes and this one on Workplace Bullying has been created using Microsoft Forms. This is so easy for the teacher! It is self marking, all you have to do is share the link.
This product contains:
The link to the Microsoft Forms Quiz on Workplace Bullying. (provided in the pdf)
Instructions to open and Duplicate the link for the Teacher.
Step by Step instructions for sharing the Quiz with Students.
The form is self checking. The answers are preloaded into the form so that Microsoft marks them for you.
The Form is fully editable so that you can make changes, add, or delete questions as you desire.
How can it be used:
As a pre or post assessment activity for students to check their knowledge.
As a research / investigative activity, as opposed to a quiz. Students can search the internet or other resources for the answers as they go.
These worksheets are an excellent way to start learners thinking about customer service and the role it plays in the business.
They contain definitions and brainstorming activities as well as written work activities that capture personal experience with thought provoking questions. They lead up to providing good examples to produce roleplays with. Additionally there is a self analysis survey for learners to complete. It is titled 'Customer Service Self analysis for your and your centre' (Daycare)
I have used these resources when teaching early childhood educators, retail staff and other service industries.
The resource includes answers and are available in both pdf and .doc format for editing purposes if required.
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Communications, Workplace, ESOL and Computing Resources
Your students will find these lessons engaging, fun and interactive. This bundle contains essential communications skills for the workplace and classroom. Worksheets, activities and Powerpoint Presentations that are fully editable.
Included:
Active Listening
Assertive Communication
Complaint Resolution
Conflict Management Styles
Customer Service Skills Worksheet
Feedback model
Giving verbal instructions
Goal Setting
H&S
Values
Time Management
Teamwork
No preparation is required.
This resource contains two CV templates that you can fill in with your own information. The CV's are formatted and have space for you to type in your specific information. There are prompts to help you with this.
They are standard CV's and it will generally be up to personal preference as to which one you will choose to use.
It would be useful to have basic word skills to work with the documents. Delete any information not required by selecting and using the Delete key. Remember a hard page break is Ctrl Enter. Use this instead of just continually using the enter key as this can muck up formatting.
This resource is an interactive PowerPoint presentation (30 slides) that focuses on Customer Service Skills in the workplace. It is a ready to teach package. Also included is a teachers / facilitators document with notes next to slides that has answers and suggested activities while working through the presentation. It is provided in both pdf , ppt, and word format for editing if required.
The lesson contains the following topics:
Customer Service Definition
Poor vs Exceptional Service
Why Exceptional Service is Important
Practical Tips to Provide an Exceptional Customer Service Experience
Scenario based role play activities – good and bad examples from You tube clips
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Communications, Workplace, ESOL and Computing Resources
Do your students need to work as a team or group to meet an objective? Learning to work as a team is an important life skill that your students need to master for in the workplace and classroom. Working in groups and collaborating on problems and projects is all part of cooperative learning.
This packet contains a professional PowerPoint presentation that should be viewed before teams take on a project of any sort or size. It comes with a revisions worksheet (with answers provided), and Teacher Notes (that can be used as a lesson plan).
It is presented in word, pdf and ppt format and is fully editable.
The following topics are covered:
Qualities of an effective Team Member
Skills required to work in a Team
Making Decisions as a Team
Defining Objectives using Smart Goals
Roles and Responsibilities
Expected Behaviours and Attitudes
Bruce Tuckman Model for Team Collaboration
Revision exercise - worksheet with answers
Team Challenge
If you have any questions about this resource please contact me at resourcecreator1@gmail.com.
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Communications, Workplace, ESOL and Computing Resources
This bundle has some great activities for introducing customer service skills to learners. It includes:
- 30 Slide Customer Service Powerpoint
- Customer Service Skills Worksheets and Activities
- Telephone etiquette Roleplay cards with message template
- Complaint resolution using the TACTICS method
Files have been provided in both pdf and editable versions.
This 46 slide presentation is a complete lesson that shows learners how to conduct themselves, prepare for and complete a job interview. It addresses questions that will arise during an interview and suggested responses. It is interactive in that there are tasks for learners to complete in pairs and groups. The lesson concludes with mock interview practice by participants.
It is provided in a ppt editable version and a pdf.
Topics Covered:
Sharing Experiences
Types of Interviews
Stages of an effective interview
The PAR technique
Body Language
Three most feared Questions
Practice a Mock Interview
** Leave a review for this resource and receive one free resource of your choice from my shop.
Communications, Workplace, ESOL and Computing Resources
Do your students need an engaging, interactive PowerPoint Presentation about Giving and Receiving Feedback in the Workplace? Are you after a no prep resource that has everything you need to start the lesson? Feedback is an essential communication skill that needs practice to be mastered.
They will learn how to provide feedback that is constructive, supportive, and focussed on improvement as well as how to receive feedback effectively.
Topics Covered:
What is Feedback?
What is not Feedback?
Why is Feedback important?
Types of Feedback
−Assessment | Peer to Peer | Workplace
Best practices for Giving and Receiving Feedback
Becoming Feedback friendly
If you don’t agree with feedback
Resources Provided:
20 Slide PowerPoint presentation (ppt and pdf) editable
Teacher notes - viewed electronically and a print out provided (word, pdf)
Feedback Assessment tool handout (word, pdf)
Peer Feedback Roleplay Scenario handout (word, pdf)
If you have any questions about this resource please contact me at resourcecreator1@gmail.com.
Are you searching for a comprehensive and engaging resource to teach critical thinking, problem-solving, and creative decision-making to your high school students? This professionally crafted Six Thinking Hats PowerPoint Presentation is a must-have addition to your classroom toolkit.
Key Features:
**Interactive Learning: **This PowerPoint presentation is designed to actively engage your students in exploring Edward de Bono’s Six Thinking Hats method. From thought-provoking discussions to real-world problem-solving scenarios, your classroom will be abuzz with creativity and structured thinking.
Diverse Thinking Styles: We cover each thinking hat – White, Red, Black, Yellow, Green, and Blue – with clear explanations and practical examples, to help students grasp the power of different thinking styles.
Preparation for Future Success: Equip your students with a skill set that extends beyond the classroom. The Six Thinking Hats are highly regarded in business, science, and other professional fields. Your students will graduate with a valuable problem-solving tool in their arsenal.
Teacher’s Notes Included: You’ll receive teacher’s notes with each slide (in the notes area), providing tips, activity suggestions, and answers to questions, making it easy to guide your class effectively.
Ready to Use: No need to spend hours creating materials. Simply download, customize to suit your classroom style if desired, and start teaching!
Flexible and Versatile: Whether you teach history, science, English, or any other subject, the Six Thinking Hats can be applied across disciplines, making it an adaptable resource for teachers of various subjects.
Engage and Empower: Empower your students to think critically, work collaboratively, and make informed decisions, setting them up for success in academics and beyond.
If you have any questions about this resource please contact me at resourcecreator1@gmail.com.
Use this resource to introduce learners to the basics of writing a standard operating procedure for the workplace. This can also be used for Workplace Instructions. It contains a worksheet with definitions and top tips to write an effective procedure and a template for learners to use to write their procedure.
It is available in both word and pdf format so that changes can be made if required.
This activity is for learners to get to know more about each other. It can be used as a warmer or ice breaker at the beginning of a lesson.
Hand out the worksheet and have students work in pairs to fill it in. They need to talk to other people in the class to find out anything that they may have in common.
Works well for a speaking activity. Is a lot of fun!
This resource is a powerpoint presentation that shows how to add and subtract time using simple maths rules. It has an example of an easy and more challenging task.
I use this in the workplace with groups of learners when practicing filling out timesheets. They can follow the examples given with answers and then create their own examples to test each other on.
This lesson on Phone Etiquette is an essential life skill that will particularly suit students training for the workplace, office and business administration. Telephone skills, using manners and correct phrases to communicate is an essential part of Customer Service training.
Students will learn to engage with Business Customers on the telephone in a friendly, polite and professional manner. They will also learn appropriate language to use with customers through practice, correct vocabulary and role-play.
This product is fully editable and is provided in the following formats: PowerPoint, word and pdf. It contains, a PowerPoint presentation, teacher notes, paper based quiz, roleplay cards and message pad template.
Agenda for Lesson:
The 7 P’s of Call Handling Excellence
Polite phrases to use within your telephone conversations
Telephone Etiquette Quiz
Roleplay Activities
This resources is for anyone in the education sector or business that wants to learn how to manage and prioritise their time more effectively.
The resource contains a powerpoint presentation and word documents that can be used as handouts for learners. The powerpoint presentation has a notes section that is part of the overall lesson plan. It suggests activities for learners so that the presentation is interactive and engaging. The two word documents are activities for learners to participate in as part of the overall lesson.
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Communications, Workplace, ESOL and Computing Resources
This 15 slide powerpoint training presentation shows learners show to summarise text. This is an essential skill that takes practice to master. The resource also contains worksheets that complement the presentation.
Files are available in pdf and ppt editable format.
Presentation Content:
What does summarising mean?
Strategies to use when summarising – Nutshell method
What Not to Summarise
Task 1 – Write a summary about yourself
Task 2 – Summarise a passage – example answer provided
Task 3 – Group Activity – summarise an article
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Communications, Workplace, ESOL and Computing Resources
Use this Free resource for when you want to brainstorm any idea with your team or class. The technique of brainstorming can be used to solve problems or come up with new ideas.
The format provided is both printable and editable, meaning that if teaching virtually, you can have learners type directly into the pdf without any further software required.
There are rules that need to be followed for you to facilitate a successful brain storming session. These are also included and should be reviewed at the start of the session.