This resource contains various phone call situations written on role play cards that occur at work. It also contains a set of blank cards for learners to make up their own scenarios as well as message pad templates. Learners can role play situations and practice their telephone answering skills. It is important that the person answering the call uses correct telephone etiquette and takes down the message accurately. They can be used as part of or a whole lesson on telephone etiquette, which is an important customer service skill. Instructions: 1. Use the Word document to make any changes to the scenarios. Go straight to 2 if no changes are required. 2. Print out as many copies of page 3 as you need. (Will depend on number of pairs). 3. Cut out with scissors or guillotine 4. Page 5 contains phone message pads. Use them to take messages. To do the activity, all you need is two students, one with paper and pen for taking a message. Have your students sit back to back so they cannot use non-verbal cues to understand what their partner is saying. That way the role-play will be more like a real telephone conversation. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This is an excellent resource to use for groups of people that have just come together, as a class or as a project team. It consists of an interactive powerpoint presentation that introduces the topic of values and starts the thought process of what values really are and why they are so important to identify on a personal and group level. The resource also contains a three page worksheet that has over 50 values listed. The group go through and identify their own values and then as a team agree on the top 5 values going forward. This is a great bonding exercise and allows the group to identify their own values and beliefs instead of having a teacher and / or facilitator imposing them on them. It is also a good team building activity that tests their negotiation skills. Sets the stage for an excellent learning programme to commence with motivated learners. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

Your students will benefit from this interactive, engaging lesson on Conflict Resolution. They will learn how to manage internal and external conflicts. As well as learning about this for employment, social and the business world, it will make life easier for you as a teacher for class management. This resources is also fully editable. Conflict Management is an important skill for business education, the workplace and the classroom. This resource covers areas of conflict such as competing, avoiding, accommodating, compromising and collaborating in a positive light. Students will enjoy the interactive lesson and real world challenges that this resource provides. A power point presentation is provided with tasks for learners to complete as well as Teacher Notes that can be printed out to accompany the presentation. All of the files are fully editable so that you can make small changes to suit your audience if required. The file formats are ppt, word, and pdf so that edits can be made to suit requirements. Topics: Definition and Examples of Conflict Management Key Facts about Conflict Conflict Management Styles Skills to Manage Conflict Task Challenges for Learners | Students Communications, Workplace, ESOL and Computing Resources

This crossword puzzle is just what you need for your students to get familiar with vocabulary around Leadership. There is no prep at all required if you use the digital pdf, or if you want to you can print it out. Great for starting or reviewing a session on Leadership Skills. It is provided in a pdf format this is both digital and printable. This means that students / learners can type directly into the pdf as soon as it is opened. Words: empathy vision initiative integrity collaboration communication resilience creativity decision-making goal-setting adaptability courage responsibility influence trust

Introducing the ultimate Excel Crossword Puzzle, a must-have educational resource for every Excel computer training course! Engage your students in a fun and interactive way to learn as they develop their Excel vocabulary and skills. Available in both print and digital formats, this crossword puzzle is designed to supplement your lessons and provide an enjoyable learning experience. Why choose our Excel Crossword Puzzle? Reinforce Excel Vocabulary: With over 18 carefully selected terms and concepts, this puzzle helps students solidify their understanding of essential Excel terminology. From formulas and functions to cell references and formatting options, every crucial aspect of Excel is covered. Interactive Learning: This crossword puzzle encourages active participation and critical thinking. Students must recall and apply their knowledge while solving the clues, reinforcing their understanding of Excel concepts. It’s a great way to make learning enjoyable and memorable! Printable and Digital Versions: We understand that every classroom has unique needs. That’s why we provide both printable and digital versions of the crossword puzzle. The printable version is perfect for in-class activities, homework assignments, or group work. The digital version can be shared with students via learning management systems or accessed individually on computers or tablets. Students type directly onto the pdf. Comprehensive Answer Key: Along with the crossword puzzle, we provide a comprehensive answer key, saving you time and effort. You can quickly assess your students’ progress and provide them with immediate feedback, ensuring they grasp the Excel concepts accurately. Don’t miss out on this incredible resource to enhance your Excel computer training lesson. Help your students master the vocabulary and concepts of Excel while having fun with our Excel Crossword Puzzle. Purchase the print and digital copies today and watch your students excel in their Excel skills!

Are you teaching Microsoft Outlook and need a supplementary resource that will engage your students with the vocabulary required to learn this essential email software? Or is the network down and you need to have a fun activity that can be just a handout? We have you covered. This crossword puzzle with answers covers the key vocabulary that learners need to be exposed to when learning Microsoft Outlook and it comes scaffolded with printable and digital options. What you get - 5 separate pdfs: A crossword handout that can be printed and filled in by writing on. A crossword handout with a word bank that can be printed in filled in by writing on (scaffolded). A digital crossword that can be typed on using any computer or device. A digital crossword with a word bank that can be typed on using any computer or device. An answer sheet. Word Bank: Attachment Shouting Flag Spellcheck Ribbon QAT Address book Signature Recurring Quick Parts Calendar Email Categories Tasks Notes Reminder I have also used this with my adult learning classes and they really enjoy completing this. It can be done in pairs or groups or individually. It generates useful discussion and is a lot of fun. This is a print and go, or digital activity. The files are provided as a pdf. If you have any questions about this resource please contact me at resourcecreator1@gmail.com.

Students love doing Crack the Code puzzles and this will help their vocabulary skills around Time Management as well. This is a no prep resource with the choice of either printing or sending it digitally for students to fill out. Answers are provided. It is provided in a pdf format this is both digital and printable. This means that students / learners can type directly into the pdf as soon as it is opened, or you can print out a copy for them. **Word Bank: ** Distraction Prioritise / Prioritize Procrastinate Interruption Timewaster Focus Proactive Multitask Important Goal Deadline Delegate If you have any questions about this resource please contact me at workplacetutorab@gmail.com.

Want a fun, no prep, activity for your young students? Get ready to embark on a coloring adventure that will capture the hearts and imaginations of your students. Our collection of 10 pet animals is specially designed to engage and inspire young minds while nurturing their love for animals. Let their imagination run wild: Our collection features 10 delightful pages showcasing a variety of lovable family pets. From cute cats to playful dogs and adorable bunnies, each page brings these beloved companions to life, eagerly awaiting a splash of color from your students’ artistic touch. Versatility at your fingertips: We understand the value of flexibility in the classroom, so we’ve included a PowerPoint presentation along with the printable pages. Teachers can effortlessly project the graphics on the screen, encouraging lively discussions about pets, their characteristics, and the importance of responsible pet ownership. Empower young learners: Sparking curiosity is our goal, and with our Family Pets Coloring In Collection, your students will be inspired to learn more about different types of pets and their roles within families. Encourage discussions about responsibility, empathy, and the joys of pet companionship while immersing them in a captivating coloring experience. Endless possibilities: Whether you’re looking for an engaging addition to your art curriculum, a rainy-day activity, or a rewarding takeaway for students, this collection is a fantastic choice.

Are you searching for an educational resource that will captivate your students while addressing the importance critical thinking skills? The six thinking hats process by Edward de Bono is what you need. Here’s a reading passage, comprehension questions, and creative activities that are no prep and ready to go. Both digital and print options! What is provided? Teacher Instructions Student Reading Passage - 1 page Student True - False Questions - 10 Student Comprehension Questions - 10 Teacher Answer sheets Optional Activities for the class to do around the six thinking hats. Format: PDF files digital - can be typed on directly, then saved. PDF files printable - can print out and have students write on them.

Students love working their way through these interactive, fun Escape Rooms. This Digital Escape Room on Halloween includes five challenges. There is absolutely no Preparation for the teacher! Students can work through in groups or on their own. They move from station to station until all questions and activities have been completed correctly. This escape room has been created using Google Forms and is self checking. A scenario is presented that sees the student discovering a cryptic journal left behind by a ghostly resident. Their job is to analyze and decode the journal’s contents to find hidden clues and codes so that you can unlock the secrets of the room and escape! There is no option to Fail. Every page of the journal must be completed and the correct answer recorded for success! The objective calls for them to demonstrate knowledge on Halloween, amongst other critical thinking skills. Once they pass through each station successfully they will have escaped the room. The challenges include working through the Journal: Page 1: Matching the image with a word and gap fill exercise. Page 2: Reading and comprehension of top secret Journal Information. Short fictional text with multi choice comprehension questions. Page 3: Halloween Crack the Code to decode secret words Page 4: Watch a fun and informative video on the history of Halloween and answer questions relating to the video. Page 5: The spooky riddle challenge - students must work out what the riddles refer to. To move to next station students must input a code derived from the tasks. You will need access to: The Internet Google Forms Youtube to watch the video

This Crossword Puzzle fun activity is just what you need for your students to get familiar with vocabulary around Classroom Debating. There is no prep at all required if you use the digital pdf, or if you want to you can print it out as a worksheet for students to write on . Great activity for starting or reviewing a session on Debating Skills. It is provided in a PDF format which is both digital and printable. This means that students / learners can type directly into the PDF as soon as it is opened. Then optionally, save their work and send to you for checking if required. What you get: A digital version for students to type directly onto A digital version with Word Bank displayed A printable version A printable version with Word Bank discplayed An answer sheet Words: Debate Affirmative Negative Argument Rebuttal Counterargument Moderator Cross-Examination Evidence Logic Relevance Decorum Timekeeping Research Self-Confidence Answer key provided. If you have any questions about this resource please contact me at resourcecreator1@gmail.com.

Students love working their way through these interactive, fun Escape Rooms. This Digital Escape Room on Christmas around the World includes five challenges. There is absolutely no Preparation for the teacher! Students can work through in groups or on their own. They move from challenge to challenge until all questions and activities have been completed correctly. This escape room has been created using Google Forms and is self checking. A scenario is presented whereby Santa’s sleigh is missing. Santa’s magical sleigh, laden with gifts for children around the world, has gone missing! Initial reports suggest that it was last seen near the North Pole, but whispers of peculiar happenings in Christmas-celebrating countries have surfaced. Students must solve a series of challenges related to traditions in different countries, decipher coded messages, and piece together clues to unveil the whereabouts of Santa’s sleigh. The clock is ticking, and the joy of Christmas hangs in the balance. Can they save the day and ensure the global delivery of holiday cheer? The adventure begins! The objective calls for them to demonstrate knowledge on Christmas in different countries, among other critical thinking skills. Once they pass through each challenge successfully they will have escaped the room and saved Christmas! The tasks include working through the Challenges: Challenge 1: Using math to uncover a secret code - they will learn about BODMAS and use this to solve the mystery. Challenge 2: Word Scramble - they will unscramble 10 words that relate to Christmas countries around the world Challenge 3: Reading Comprehension - students will read the lyrics to the song Christmas around the World and answer multiple choice questions. Challenge 4: Identification of suspects - students identify difference christmas characters that are suspects. Challenge 5: Digital Jigsaw Puzzle - students will piece together a puzzle to reveal the thief. Then they will solve a riddle to find the country where the sleigh is. To move to the next room students must input a code derived from the tasks. The Escape room can be completed individually or in groups. They generally take about 1 period to complete. You will need access to: The Internet Google Forms Google Slides

Students love working their way through these interactive, fun Escape Rooms. This Digital Escape Room on Thanksgiving includes five challenges. There is absolutely no Preparation for the teacher! Students can work through in groups or on their own. They move from room to room until all questions and activities have been completed correctly. This escape room has been created using Google Forms and is self checking. A scenario is presented that sees the students embark on an exciting adventure where their keen investigative skills and knowledge of Thanksgiving traditions will be put to the test. Their mission is to solve the mystery of the stolen Thanksgiving artifacts from the Thanksgiving Art Museum. A cunning thief has taken valuable items related to this cherished holiday, and it’s up to them to discover who took them. As they progress through this escape room, they will follow a trail of clues, riddles, and puzzles that will lead them to the thief’s identity. Their journey will require them to unlock the secrets of Thanksgiving’s history, culture, and significance. The objective calls for them to demonstrate knowledge on Thanksgiving, amongst other critical thinking skills. Once they pass through each challenge successfully they will have escaped the room and identified the thief. **The tasks include working through the Challenges: ** Challenge 1: The Museum Mystery - involves research and Gap fill activity. Challenge 2: Research to find out the year of a painting by Winslow Homer Challenge 3: Thanksgiving Vocabulary - unscramble the words to escape to next room by entering a code. Challenge 4: Learning about Thanksgiving history by watching a video and answering questions related to it. Challenge 5: The Thanksgiving riddle challenge - students must work out what the riddles refer to. To move to the next room students must input a code derived from the tasks. The Escape room can be completed individually or in groups. They generally take about 1 period to complete. You will need access to: The Internet Google Forms YouTube to watch the video

Do you want to introduce the topic of Autobiographical and / or memoir writing to your students, and are not sure where to start? This supplemental PowerPoint presentation will head you in the right direction and get students exciting about the writing stage! Learning Objectives: * Understand the difference between autobiographies and memoirs. * List reasons why people write autobiographies or memoirs. * Identify the main conventions of autobiographies or memoirs. * Enable students to start writing their autobiographies or memoirs. PowerPoint Content: * Defining Autobiography and Memoir * What role 'Truth' plays in autobiography * Purpose of creating an autobiography * Conventions of autobiography and memoir (characterization, setting, perspective and structure. * Language features (figurative, descriptive, emotive, jargon, colloquial, formal) * Tone and Mood * Selection of Detail * Context * 10 steps to start writing! What you will receive: A 26 slide PowerPoint presentation that is fully editable. Teachers Notes to accompany the slide. These are within the presentation in the notes area and in a separate word document (that can be edited), as well as a pdf. If you have any questions about this resource please contact me at resourcecreator1@gmail.com.

Engage your students in a transformative journey of self-discovery with this comprehensive Autobiography Project resource. Designed to promote self-reflection, storytelling skills, and written expression, this resource provides everything you need to guide your students through the process of crafting their own life stories. Key Features: Teacher Instructions - a guide to get started with the project. Project Instruction Guide: Detailed instructions for students to facilitate seamless implementation of the project in your classroom. Brainstorm Template: Encourage students to brainstorm ideas and organize their thoughts effectively. Timeline Template Planner: Help students create chronological timelines of their life events for a coherent narrative structure. Guided Questions: Foster deep reflection on life experiences, lessons learned, and personal growth. Word Template Compilation: Streamline the process of compiling autobiographies with a ready-to-use Word template. Word Processing Guide: Teach students essential word processing techniques for formatting and editing their autobiography in Microsoft Word. Proofreading Checklist: Ensure students produce polished autobiographies by providing a comprehensive proofreading checklist. Why Teachers Love This Resource: Supports Differentiated Instruction: Adaptable materials accommodate diverse learning styles and abilities. Fosters Collaboration: Encourages meaningful discussions and peer feedback among students. Promotes Critical Thinking: Engages students in critical reflection and analysis of their life experiences. Prerequisites: Must have access to Microsoft Word for students to complete this project. Formats: Provided as pdf and word documents

Transform your classroom into a vibrant Thanksgiving learning environment with this captivating “Thanksgiving Color by Number” activity! This visually appealing and educational resource is designed for both fun and knowledge retention, making it an ideal addition to your lesson plans during the festive season. Educational and Enjoyable: Bring the spirit of Thanksgiving into your classroom while reinforcing key concepts with 12 thoughtfully crafted multiple-choice questions on Thanksgiving. Students will answer questions related to Thanksgiving traditions, history, and even a touch of international flair. Each correct answer corresponds to a specific color, adding an exciting element of mystery and surprise! Easy Integration: This product is designed for hassle-free integration into your lesson plans. Use it as a warm-up activity, a standalone lesson, or even as a fun and educational homework assignment. With clear instructions and answer keys provided, you can focus on facilitating engaging discussions and interactions. Why Teachers Love It: Engages students with a festive twist on learning. Reinforces key concepts in an enjoyable manner. Promotes critical thinking through multiple-choice questions. Easily adaptable to various classroom settings. Encourages creativity and attention to detail. Just print and go! If you have any questions about this resource please contact me at resourcecreator1@gmail.com.