An extensive bundle of all 4 instalments of resources centered on and around the Retail industry. They can be in adapted to suit a range of learner styles and levels and can be delivered individually, as worksheets or collectively as a final assignment. Series 1- 4 include the following resource Series 1 What is Retail? Jobs in the industry First impressions Retail Lingo Retail Sectors Customer Service (Observation Task) Taking Payment Cash Transactions Identifying Forgeries Checking a Check Till Problems Maths Task Chip and Pin Monopoly activity & Evaluation Recap Quiz Series 2 Window Displays Visual Merchandising & Task Shop Floor & Sales Areas Manual Handling & Task Lifting Equipment Deliveries Stock Management Stock Checks Product Placement & Task Recap Quiz Series 3 The Customer Internal Customers Customer Profiles Customer Research Effective Customer Service Before, During & After Pro’s & Cons for the Company Presentation Task Non Verbal Communication Communication Task Experiences of Customer Service Customer Service Card Activity Series 4 What is Teamwork Prioritising Tasks Communication Breakdowns Conflict within a team Benefits of Teamwork Communication Types Body Language Two way Communication Team Scenario Task Humour in the Workplace Teamwork Roles Recruitment Task Timed Wordsearch Series Recap Look out for the FLASHCARD series that accompanies the Smartbooks Retail Series of Workbooks. The resourcs are in PDF Format but also available as a fully editable Word doc by request.

This Flashcard series is focused on UK Road Signs and can be used as an effective revision resource for all those studying for the UK Driving theory test. They can also be used as a standalone classroom activity to familiarise students of all ages with UK road signs. They are fully editable resource and available to download as a PDF file or WORD doc. They can be in adapted to suit a range of learner styles and levels. They should on printed on card (preferably) double-sided and then cut out and used in any way that best compliments your own teaching style. Flashcards are proven as an effective method in assisting learning and ensuring it is taking place. They embrace a wonderful mental process called ‘Active Recall’ and can be used in various ways such as: • Recapping knowledge – As a starter activity related to the previous lesson. • Refreshing knowledge - Incorporating them randomly in any lesson. • Revising for exams - Confirming the knowledge required for assessment. • Embedding both Maths & English. • Embracing Equal Opportunities & Diversity. • Creating new knowledge – The possibilities are endless. FLASHCARDS Series - Driving Theory 2 ROAD SIGNS now available and can be bought together in a bundle price of £4.49 Have Fun

These series of resources has been created for those Teaching and Studying Pearson BTEC Workskills Certificate. The qualification itself is made up of over 100 Units and each unit requires assessment that can present evidence and demonstrate that all learning outcomes have been met. These Final Assignment Workbooks include various challenges, activities and tests to prove learners understanding and collate the evidence required to confirm they have met all outcomes. These concluding assignments can be completed by the individual learner and would normally follow 2 - 3 sessions of underpinning knowledge, group activities, research tasks and relevant delivery. This particular instalment in the series focuses on the importance or producing an effective and successful CV and covering letter and covers the following criteria. UNIT 26 - Using a CV and Covering letter to Apply for a Job 1. Know the purpose of a CV and covering letter 2. Know the type of information usually included in a CV and covering letter 3. Know the importance of references in a CV 4. Be able to produce a CV and covering letter for a job application A Fully editable WORD DOC version is available if required. Other Units in this series are available on TES and within the Grainge_Ed Resource Shop