There are procedures and protocols around taking incoming phone calls in the Retail and Warehousing Industry. This Powerpoint presentation gives students a detailed introduction to the skills and procedures required including: + Using your telephone voice + Creating a good first impression + Initial greeting + Writing down details + Confirming details + Transferring calls + Managing unpleasant or threatening calls + Procedures for dealing with terrorist threats This Powerpoint presentation can be used as part of: Australian Training Package SIR30216 Certificate III in Retail SIRXCEG001 Engage the customer NSW Retail Services Syllabus SIRXCEG001 Engage the customer

Scaffolded research task on tractors. includes questions on historical development, different applications on Australian farms, implements that can be attached to tractors, uses in specific cropping and grazing enterprises, ways to reduce tractor accidents and common mechanical problems with tractors. This task is designed for students studying the NSW Agricultural Technology Syllabus for the Australian Curriculum. Stage 5 Farm Tools and Machinery.

3 Cloze activities based on the topic Beef Cattle Production: The Australian Beef Cattle Industry Cattle Diseases Stockyards

Worksheet with answers for the video, Raising the Steaks, produced by the American Angus. The video examines how cattle are raised on farms, fattened for sale to a feedlot, further fattened and managed by a feedlot, transported to an abattoir for processing, the meat cut and packaged and transported to restaurants and retailers and then sold to the public. Three primary, family-based enterprises are examined. The theme is the humane treatment of livestock at all parts of the supply line. This resource is part of a unit of work on Beef Cattle Production. NSW Stage 5 Agricultural Technology Syllabus for the Australian Curriculum.

Worksheet for the BBC documentary, The Private Life of Cows. Engaging insight into the domestication, grazing practices, cow behaviour and importance of cattle in British farming. This resource is part of a unit of work on Animal Enterprise - Beef Production for the NSW Agricultural Technology Syllabus for the Australian Curriculum.

Ezine article from Vanessa Binks entitled Drone weeds out good from bad, published in Stock Journal, May 5, 2018. The article looks at how a property owner has used drone technology to monitor weed growth and boomspray effectiveness, resulting in financial savings. This resource is part of a unit of work on Farm Tools and Machinery, Stage 5 Agricultural Technology.

Mix and match activity using metalanguage from the topic Weeds, Pests and Disease.

Metalanguage mix and match using key words and concepts from the topic Wheat Production.

Analysis of ezine article by Gil Gullickson published at Successful Farming at Agriculture.com entitled Applying Fungicidal Seed Treatment to small grain seed. This resource is part of a unit of work on Wheat Production and deals with the advantages and disadvantages of treating seed with fungicide prior to sowing.

Analysis of ezine article by Stephen B. Smith, published in Beef magazine entitled Grass-Fed Vs. Grain-Fed Ground Beef - No Difference In Healthfulness. Part of unit of work, Beef Cattle Production.

Analysis of article by Micah Luxen BBC News, Canada entitled Death of 3 Canadian Girls Prompts Farm Safety Debate. Deals with farm safety legislation (or lack of it) and the impact on traditional farming practices. Part of a unit of work on Farm Tools and Machinery.

Analysis of ezine article by Dave Mowitz in Successful Farming at Agriculture.com entitled Time to Freeze Bugs to Death. Article deals with temperature control of grain in storage bins as a means of controlling insect infestation. Part of a unit of work on Weeds, Pests and Disease.

Analysis of ezine article by Terri Queck-Matzie and published at Successful Farming at Agriculture.com entitled Getting the most from your spring wheat crop. The article looks at various factors (application of herbicide, tillage of previous vegetation, insecticidal seed treatment, moisture and nitrogen fertiliser) that maximise wheat germination. The article is part of a unit of work on Wheat Production.

Worksheet to accompany the GEO Channel video, From Seed to Civilization. The video examines the importance of wheat in world agricultural production, growth, harvest and milling of wheat, and its principal uses. This resource is part of a unit of work on Wheat Production, NSW Stage 5 Agricultural Technology Syllabus for the Australian Curriculum.

Analysis of ezine article by Claire Campbell and published at the Australian Broadcasting Corporation online news site, entitled Live export ban could harm rural communities. The article examines some of the arguments for and against the export of livestock from Australia to overseas markets and some of the impact of banning the practice. This resource is part of a unit of work on Beef Cattle Production, Stage 5 Agricultural Technology.

Analysis of magazine article from *Feedback Magazine *April/May, 2018 entitled Gaining more calves. The article examines the experiences of a grazier from a property in Queensland/Northern Territory in increasing the rate of calf survival by managing predators, extreme weather events and breeder nutrition at calving. This resource is part of a unit of work on Beef Cattle Production, Stage 5 Agricultural Technology.

Analysis of ezine article by Kyle Wiens, published in Wired entitled* New high-tech farm equipment is a nightmare for farmers*. The article examines the impact of US legislation giving the manufacturer the right to keep ownership of onboard computer encryptions and passwords after sale of the equipment and the impact on farmers who are unable to make repairs to the engine. This article is part of a unit of work on Farm Tools and Machinery, Stage 5 Agricultural Technology.

Analysis of ezine article by Jamie-Lee Oldfield published in The Weekly Times entitled Agricultural production losses to pest animals soar. This article gives the financial cost of various feral animal species upon the Australian economy. This resource is used as part of the unit of work, Weeds, Pests and Disease, in Stage 5 Agricultural Technology.

Analysis of ezine article by Ben Goldfarb published in Science magazine and entitled A virus controlling Australia’s bunny menace, and giving endangered species new life. This article deals with control of rabbits by introduction of a virus. This article is part of a unit of work, Weeds, Pests and Disease and is taught in Stage 5 Agricultural Technology.

Analysis of ezine article from* The Economist* entitled ‘Ears of Plenty’. Article deals with the history of innovation in the wheat industry including genetic modification.