The purpose of this unit is to enable learners to develop the skills required to support both business and private users with differing levels of expertise. The unit will also enable learners to source and communicate detailed technical information when dealing with technical faults. Throughout this unit learners will need to understand the importance of questioning techniques and effective communication. What are the steps involved in troubleshooting? Do I have the skills to repair a system? What diagnostic tools are available to help with troubleshooting? How can I test that an issue has been resolved? Do I need to document troubleshooting? How should technical support be offered to me? Theory behind LO 1, 3 and 4 included, along with tasks.

9 x 1.5 hour lessons for a unit on jobs / careers in the IT Industry.

26 weeks worth of lessons / resources / tasks and mock exams for the Unit 1 Media Representations unit in the Creative Media Production Level 3 BTEC course. Prepped and delivered to Games students (each week is an approx. 2 hour lesson). The price is for the resources I have made only. Mock exams have been included that are freely available online. These belong to BTEC and are not a factor in the pricing. They have been included for convenience. There is over 90 hours of planning in these resources. Once purchased you are free to adapt them as you see fit.