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Methods of Evaluating Customer Service (Handout)
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Methods of Evaluating Customer Service (Handout)

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Designed to support the Teaching of Unit 2: Customer Service in Travel and Tourism for the NCFE Level 3 Specification. Can also be used to support teaching for BTEC and City and Guilds. The Resource covers why organisations want to evaluate their customer service provision, the nature of market research and market research techniques, including their Strengths and weaknesses. Feedback is Always Welcome :)
Transport (Handout)
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Transport (Handout)

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1 Page Lesson Handout, focusing on the Structure of the Transport Industry in the UK. The Sheet Provides Information on Transport Components, Networks and Types, and Provides a wide Range of Industry Examples. The Resource was designed to support the NCFE Level 3 Travel and Tourism Qualifications but can also be used for Teaching at Level 2 and 3 with BTEC and City and Guilds. Feedback is Always Welcome :)
Transport (Poster)
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Transport (Poster)

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An A4 Poster than can be used for revision of Transport and used to Support Teaching of NCFE, BTEC and City and Guilds Qualifications in Travel and Tourism. The Resource Goes through the main types of Transport and their Components.
Lesson 1 - Unit 1: UK Travel and Tourism Industry
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Lesson 1 - Unit 1: UK Travel and Tourism Industry

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Lesson Powerpoint to support the delivery of NCFE Level 3 Qualifications in Travel and Tourism. The Lesson Provides an Introduction to the Key Components of the Travel and Tourism Industry, including Transport, Tour Operators, Accommodation, Travel Agents and Visitor Attractions. The Lesson also includes the nature of Products, Services and Ancilliaries as well as Tourist Boards and Regulatory Bodies. Throughout the lesson there are research opportunities that are focused towards the assignment for LO1.
Introduction to Travel and Tourism (Introductory Lesson for Level 3 Travel and Tourism)
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Introduction to Travel and Tourism (Introductory Lesson for Level 3 Travel and Tourism)

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This is the first lesson in the scheme of work for Unit 1: The UK Travel and Tourism Industry. The Lesson works through essential Knowledge in a Light and breezy way. The Lesson Includes the definitions and Types of Travel and Tourism, as well as fun facts and current issues in Tourism. The Lesson concludes by asking students to create a poster titled: ‘The Importance of Tourism’ This lesson can be used for the NCFE Level 3 Travel and Tourism Qualifications and can be adapted for use with BTEC and City and Guilds Courses at both Levels 2 and 3. Feedback is Always Welcome :)
Lesson 1 - Unit 11: Marketing in Travel and Tourism (NCFE)
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Lesson 1 - Unit 11: Marketing in Travel and Tourism (NCFE)

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Lesson Powerpoint for the First Lesson of Unit 11: Marketing in Travel and Tourism for the NCFE Level 3 Travel and Tourism Suite. The Resource can also be adapted for BTEC and City and Guilds Courses. The Lesson introduces students to the Nature of Marketing, including Customer Requirements, The Nature of Mass and Niche Markets, and the 4P’s. The Lesson mainly focuses on Influences on Marketing including Aims and Objectives, Company Ethos, and Customer Segmentation. The Lesson Includes a range of Activities from Research Tasks to critical thinking. Feedback is Welcome
Lesson 2 - Unit 12: UK Passenger Transport Industry (NCFE)
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Lesson 2 - Unit 12: UK Passenger Transport Industry (NCFE)

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Designed for Use with the NCFE Level 3 Suite of Qualifications in Travel and Tourism. For Unit 12: UK Passenger Transport Industry - Learning Outcome 1. The Lesson is mainly task-based with a range of activities, including Map Work and Poster Making. A Map of the UK will be needed to support this Lesson Powerpoint. Feedback is Welcome :)
Lesson 1 - Unit 12: UK Passenger Transport Industry (NCFE)
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Lesson 1 - Unit 12: UK Passenger Transport Industry (NCFE)

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Lesson 1 Resource for Unit 12: UK Passenger Transport Industry for the NCFE Level 3 Travel and Tourism Qualifications. The Resource can however be used to support the teaching of the BTEC National Course. Lesson Powerpoint covering the main components of Transport in the UK, including Road, Rail, Air and Sea. The Lesson includes a Number of Activities and Map Work, so a Map of the UK is needed to Support Delivery. Feedback is Welcome :)