This is a complete lesson written by Sarah Hilton for Revisionstation and it covers the following topics: Methods of production: Job Flow Efficiency in production: Lean production Just in time (JIT)

This is a complete lesson written by Sarah Hilton for Revisionstation and it covers the following topics: Methods of good service: product knowledge customer engagement (creating a positive experience for the customer) post sales services (e.g. user training, help lines, servicing) Benefits of good customer service, including: increase in customer satisfaction customer loyalty increased spend profitability Dangers of poor customer service, including: dissatisfied customers poor reputation via word of mouth reduction in revenue The ways in which advances in ICT have allowed customer services to develop: websites e-commerce social media

This is a complete lesson written by Sarah Hilton for Revisionstation and it covers the following topics: Consequences of quality issues Methods of maintaining consistent quality (TQM) Costs and benefits of maintaining quality additional sales image/reputation higher price inspection costs staff training product recalls the provision of services

This is a complete lesson written by Sarah Hilton for Revisionstation and it covers the following topics: impact of legislation on businesses benefits for providing a safe working environment employment law including: national minimum wage/living wage the Equality Act (2010) Health and safety law including: the Health and Safety at Work Act (1974) consumer law including trade descriptions

This is a complete lesson written by Sarah Hilton for Revisionstation and it covers the following topics: Ethical considerations Trade off between ethics and profit Environmental considerations Impact of traffic congestion Recycling Disposing of waste Noise and air pollution Sustainability Global warming Using scarce resources

This is a complete lesson written by Sarah Hilton for Revisionstation and it covers the following topics: Impact of the changing use of ICT and how it influences business activity E-commerce To access wider markets Digital communication Changing the way that business communicates with stakeholders

This is a complete lesson written by Sarah Hilton for Revisionstation and it covers the following topics: Interest rates how fluctuating interest rates can affect businesses that rely on overdrafts and loans for finance how fluctuating interest rates can affect consumer and business spending. Levels of employment Consumer spending

This is a complete lesson written by Sarah Hilton for Revisionstation and it covers the following topics: Impact on business of operating in competitive markets Meaning of market and competition Situations when businesses face minimal or no competition Uncertainty and risks that businesses face Why entrepreneurs start a business Activities businesses can take to minimise risks

This is a complete lesson written by Sarah Hilton for Revisionstation and it covers the following topics: globalisation and the benefits and drawbacks that it offers UK businesses How UK businesses compete internationally, offering: better designs higher quality products at lower prices impact of exchange rates on the profit and sales of those businesses that import and/or export

This is a complete lesson written by Sarah Hilton for Revisionstation and it covers the following topics: Different legal structures that businesses adopt • Sole traders • Partnerships • Private limited companies (ltd) • Public limited companies (plc) • Not-for-profit organisations The concept of limited liability and which legal structures benefit from this Which legal structure would be most appropriate for a variety of business examples, including new start-up businesses and large established businesses

This is a complete lesson written by Sarah Hilton for Revisionstation and it covers the following topics: What are business aims and objectives Purpose of setting objectives Role of objectives in running a business Changing objectives Use of objectives in judging success

This is a complete lesson written by Sarah Hilton for Revisionstation and it covers the following topics: Main stakeholders of businesses Objectives of stakeholders Impact of business activity on stakeholders Impact and influence stakeholders have on businesses

This is a complete lesson written by Sarah Hilton for Revisionstation and it covers the following topics: Understand the methods used by businesses when expanding Organic growth through franchising Opening new stores Expanding through e-commerce Outsourcing External growth though mergers and takeovers Discuss the benefits of expansion Unit cost advantages due to economies of scale Discuss the drawbacks of expansion Diseconomies of scale Understand the meaning of purchasing and technical economies of scale Understand that with growth businesses increase the risk of diseconomies of scale occurring Due to poor communication Coordination issues Reduced staff motivation Calculate and interpret average unit costs

This is a complete lesson written by Sarah Hilton for Revisionstation and it covers the following topics: Students should be able to understand the factors that influence where a business is located, including: proximity to the market availability of raw materials labour competition costs

This is a complete lesson written by Sarah Hilton for Revisionstation and it covers the following topics: The purpose of business planning The main sections within a business plan Basic financial terms Basic financial calculations

This lesson is written by Sarah Hilton for Revisionstation and contains a comprehensive student worksheet and a teacher PowerPoint These are the topics covered in this lesson: a) Strong and weak cultures b) Classification of company cultures: power role task person c) How corporate culture is formed d) Difficulties in changing an established culture

This lesson is written by Sarah Hilton for Revisionstation and contains a comprehensive student worksheet and a teacher PowerPoint These are the topics covered in this lesson: a) Construct and interpret simple decision-tree diagrams b) Calculations and interpretations of figures generated by these techniques c) Limitations of using decision trees

This lesson is written by Sarah Hilton for Revisionstation and contains a comprehensive student worksheet and a teacher PowerPoint These are the topics covered in this lesson: a) Mergers and takeovers: • reasons for mergers and takeovers • distinction between mergers and takeovers • horizontal and vertical integration • conglomerates • financial risks and rewards b) Advantages and disadvantages of inorganic growth

This lesson is written by Sarah Hilton for Revisionstation and contains a comprehensive student worksheet and a teacher PowerPoint These are the topics covered in this lesson: Problems arising from growth: a) Diseconomies of scale b) Internal communication c) Overtrading

This lesson is written by Sarah Hilton for Revisionstation and contains a comprehensive student worksheet and a teacher PowerPoint These are the topics covered in this lesson: a) Objectives of growth: • economies of scale (internal and external) • increased market power over customers and suppliers • increased market share and brand recognition • increased profitability b) The distinction between inorganic and organic growth