This lesson covers: The concept of quality Methods of ensuring quality Quality control, quality assurance The importance of quality in both the production of goods and the provision of services Reputation of the business, to gain and retain customers, reduce product returns and recalls This lesson was written by Sarah Hilton for Revisionstation

This lesson covers: To be able to identify various methods of selling To be able to describe the influence of e-commerce on business activity To be able to discuss the importance to a business of good customer service, including after-sales service To be able to evaluate the contribution of product knowledge and customer engagement to good customer service This lesson is written by Sarah Hilton for Revisionstation

This lesson covers: Factors influencing business location Costs, the proximity to market, labour and materials This lesson was written by Sarah Hilton for Revisionstation

This lesson covers: The role of procurement Identifying goods and services to buy, choosing suppliers, ordering goods and services, receiving deliveries from suppliers The impact of logistical and supply decisions on businesses Time, length of supply chain, reliability of supply, costs, customer services This lesson was written by Sarah Hilton for Revisionstation

This lesson covers: The purpose of the finance function Provide financial information, support business planning and decision making The influence of the finance function on business activity This lesson was written by Sarah Hilton for Revisionstation

This lesson covers: Ethical considerations and their impact on businesses Treatment of workers / suppliers / customers, sourcing of materials, marketing decisions Environmental considerations and its impact on businesses Sustainability, waste disposal, pollution, climate change This lesson was written by Sarah Hilton for Revisionstation

This lesson covers: The concept of globalisation The impact of globalisation on business The growth of multinational companies, influences on business location, international branding, how businesses compete internationally This lesson was written by Sarah Hilton for Revisionstation

This lesson covers: The economic climate and its impact on business Changing levels of consumer income and employment This lesson was written by Sarah Hilton for Revisionstation

This lesson covers: The reasons businesses need finance Establishing a new business, funding expansion, to run the business, recruitment, marketing Ways of raising finance Loan, overdraft, trade credit, retained profit, sale of assets, owner’s capital, new partner, share issue, crowdfunding How and why different sources of finance are suitable for new and established businesses This lesson was written by Sarah Hilton for Revisionstation

AS(7131) A-level (7132) Specifications For teaching from September 2023 onwards For as exams in May/June 2024 onwards For a-level exams in May/June 2025 onwards Version 2.0 This lesson covers: Models of organisational structure Functional Product based Regional Matrix Influences on organisational design authority span hierarchy delegation centralisation and decentralisation The value of changing organisational design How managing the human resource flow helps meet human resource objectives: human resource plan recruitment training redeployment redundancy This lesson is written by Sarah Hilton for Revisionstation

AS(7131) A-level (7132) Specifications For teaching from September 2023 onwards For as exams in May/June 2024 onwards For a-level exams in May/June 2025 onwards Version 2.0 This lesson covers: Calculating and interpreting human resource data Students should be able to calculate and interpret: labour turnover labour productivity employee costs as percentage of turnover labour cost per unit The use of data for human resource decision making and planning This lesson was written by Sarah Hilton for Revisionstation

AS(7131) A-level (7132) Specifications For teaching from September 2023 onwards For as exams in May/June 2024 onwards For a-level exams in May/June 2025 onwards Version 2.0 This lesson covers: The value of setting human resource objectives employee engagement talent development training diversity alignment of employee and employer values number, skills and location of employees Methods of achieving resource objectives Soft and hard Human Resource Management (HRM) This lesson is written by Sarah Hilton for Revisionstation

AS(7131) A-level (7132) Specifications For teaching from September 2023 onwards For as exams in May/June 2024 onwards For a-level exams in May/June 2025 onwards Version 2.0 This lesson covers: Methods to improve cash flow Assess ways of improving cash flow Methods to improve profits and profitability Assess ways of improving profits and profitability Difficulties improving cash flow and profit This lesson was written by Sarah Hilton for Revisionstation

AS(7131) A-level (7132) Specifications For teaching from September 2023 onwards For as exams in May/June 2024 onwards For a-level exams in May/June 2025 onwards Version 2.0 This lesson covers: The benefits of motivated and engaged employees Theories of motivation should include Taylor, Maslow and Herzberg. How to improve employee engagement and motivation Financial methods of motivation should include: piece rate commission salary schemes performance-related pay Non-financial methods of motivating employees Empowerment Team working Flexible working Job enrichment Job rotation Influences on the choice and assessment of the effectiveness of financial and non-financial methods of motivating employees This lesson is written by Sarah Hilton for Revisionstation

AS(7131) A-level (7132) Specifications For teaching from September 2023 onwards For as exams in May/June 2024 onwards For a-level exams in May/June 2025 onwards Version 2.0 This lesson covers: The impact of changes in the political and legal environment on strategic and functional decision making: The political and legal environment should include a broad understanding of the scope and effects of law related to competition, the labour market and environmental legislation The impact of government policy related to enterprise, the role of regulators, infrastructure, the environment and international trade This lesson was written by Sarah Hilton for Revisionstation

AS(7131) A-level (7132) Specifications For teaching from September 2023 onwards For as exams in May/June 2024 onwards For a-level exams in May/June 2025 onwards Version 2.0 This lesson covers: Financial methods of assessing an investment, investment appraisal should include the calculation and interpretation of: payback average rate of return net present value Factors influencing investment decisions. Factors to include: investment criteria non-financial factors risk and uncertainty This lesson was written by Sarah Hilton for Revisionstation

AS(7131) A-level (7132) Specifications For teaching from September 2023 onwards For as exams in May/June 2024 onwards For a-level exams in May/June 2025 onwards Version 2.0 This lesson covers: The value of primary and secondary marketing research Qualitative and quantitative data Calculate market and sales growth, market share and size (already covered in 331) The value of sampling Random Stratified Quota The interpretation of marketing data positive and negative correlation and an understanding of the strength of the relationship understanding the concept of confidence intervals understanding extrapolation. The interpretation of price and income elasticity of demand data Interpretation of price and income elasticity of demand (PED and YED)* Analysis of the impact of changes in price and income on revenue* The value of the concepts of price and income elasticity of demand to marketing decision makers The use of data in marketing decision making and planning This lesson was written by Sarah Hilton for Revisionstation

AS(7131) A-level (7132) Specifications For teaching from September 2023 onwards For as exams in May/June 2024 onwards For a-level exams in May/June 2025 onwards Version 2.0 This lesson covers: The process and value of segmentation, targeting and positioning Segmentation methods include: Demographic Geographic Income Behavioural segmentation Influences on choosing a target market and positioning Targeting may include Niche and Mass marketing Positioning should include Market mapping This lesson was written by Sarah Hilton for Revisionstation

AS(7131) A-level (7132) Specifications For teaching from September 2023 onwards For as exams in May/June 2024 onwards For a-level exams in May/June 2025 onwards Version 2.0 This lesson covers: How to manage supply to match demand and the value of doing so, methods include: Outsourcing (including the value of outsourcing) use of temporary and part time employees producing to order Influences on the amount of inventory held interpreting inventory control charts lead time re-order levels buffer level of inventory re-order quantities Influences on the choice of suppliers How to manage the supply chain effectively and efficiently and the value of this This lesson is written by Sarah Hilton for Revisionstation

AS(7131) A-level (7132) Specifications For teaching from September 2023 onwards For as exams in May/June 2024 onwards For a-level exams in May/June 2025 onwards Version 2.0 This lesson covers: The importance of capacity How to utilise capacity efficiently The importance of efficiency and labour productivity How to increase efficiency and labour productivity Difficulties increasing efficiency and labour productivity The benefits and difficulties of lean production Lean production should include ‘Just in Time’ vs ‘Just in Case’ How to choose the optimal mix of resources The mix of resources should include an understanding of labour and capital intensive processes How to use technology to improve operational efficiency This lesson was written by Sarah Hilton for Revisionstation