This lesson covers: The role of procurement Identifying goods and services to buy, choosing suppliers, ordering goods and services, receiving deliveries from suppliers The impact of logistical and supply decisions on businesses Time, length of supply chain, reliability of supply, costs, customer services This lesson was written by Sarah Hilton for Revisionstation

This lesson covers: Factors influencing business location Costs, the proximity to market, labour and materials This lesson was written by Sarah Hilton for Revisionstation

This complete lesson covers: The impact of consumer law on business Reputation of the business, safety and satisfactory quality of goods This lesson was written by Sarah Hilton for Revisionstation

This lesson covers: To be able to identify various methods of selling To be able to describe the influence of e-commerce on business activity To be able to discuss the importance to a business of good customer service, including after-sales service To be able to evaluate the contribution of product knowledge and customer engagement to good customer service This lesson is written by Sarah Hilton for Revisionstation

This lesson covers: The concept of quality Methods of ensuring quality Quality control, quality assurance The importance of quality in both the production of goods and the provision of services Reputation of the business, to gain and retain customers, reduce product returns and recalls This lesson was written by Sarah Hilton for Revisionstation

This lesson covers: Different production processes and their impact on business Job, batch, flow The influence of technology on production and the impact on business Automation, computers and robotics This lesson was written by Sarah Hilton for Revisionstation

This lesson covers: The impact of current legislation on recruitment and employment Discrimination, employees’ right to contract, holidays, hours of work This lesson was written by Sarah Hilton for Revisionstation

This lesson covers: Different training methods Induction, on-the-job, off-the-job Why businesses train their workers Development of the business, improve productivity, skill shortages, customer service, motivation and retention Staff development Vocational and academic qualifications, apprenticeships The benefits to employees and businesses of staff development This lesson is written by Sarah Hilton for Revisionstation

This lesson covers: Financial methods of motivation Pay, bonuses, profit sharing, fringe benefits Non-financial methods of motivation Praise, award schemes, working environment The importance of employee motivation Improved employee performance, helps employee retention The importance of employee retention Already familiar with business and customers, saves time and expense of recruitment This lesson is written by Sarah Hilton for Revisionstation

This lesson covers: Why businesses recruit Replace employees who leave, business growth, skill gaps Methods of selection CV, application form, letter of application, interviews, tests, group activities, references The use of different recruitment methods to meet different business needs internal methods, external methods, job description and person specification This lesson is written by Sarah Hilton for Revisionstation

This complete lesson covers: To be able to describe different ways of communicating in a business context To be able to discuss the importance of business communications To be able to discuss the influence of digital communication on business activity This lesson has been written by Sarah Hilton for Revisionstation

This lesson covers: Different organisational structures Tall, flat The terminology of organisation charts Span of control, chain of command, delegation, subordinates, authority Why businesses have different organisational structures Importance of effective communication, different job roles and responsibilities, different ways of working Ways of working Full-time, part-time, flexible working, temporary work, working from home, working whilst mobile, self-employed This lesson is written by Sarah Hilton for Revisonstation

This lesson covers: The purpose of human resources in business Identifying and meeting the human resource needs of a business This lesson is written by Sarah Hilton for Revisionstation

This lesson covers: The 4 Ps of marketing and their importance Product Design, invention, innovation Product stages of the lifecycle Introduction, growth, maturity, decline Pricing methods Skimming, cost-plus, penetration, competitor, promotional Promotion – point of sale Price reductions, loss leaders, competitions, free samples Promotion - advertising Social media, websites, print media, television, radio Place – distribution of products and services Digital and physical distribution channels How the 4 Ps of the marketing mix work together The use of the marketing mix to inform and implement business decisions Interpretation of market data Changes in demand target market and market share changes in product effects of promotion This lesson is written by Sarah Hilton at Revisionstation

This lesson covers: The use of segmentation to target customers Age Gender Income Location Lifestyle This lesson is written by Sarah Hilton for Revisionstation

This lesson covers: The purpose of market research Identifying and understanding customer needs Primary research methods Questionnaires, interviews, trialling, focus groups Secondary research sources Newspapers and magazines, census, websites and internal data How appropriate different methods and sources of market research are for different purposes The use and interpretation of qualitative and quantitative data in market research The lesson is written by Sarah Hilton for Revisionstation

This lesson covers: To be able to discuss the purpose of marketing within business The purpose of marketing within business The importance to a business of identifying and understanding its customers, informing customers, increasing sales This lesson is written by Sarah Hilton for Revisionstation

This lesson covers: To be able to discuss the purpose of marketing within business The purpose of marketing within business The importance to a business of identifying and understanding its customers, informing customers, increasing sales This complete lesson is written by Sarah Hilton for Revisionstation

This lesson covers: Organic growth Increasing output, gaining new customers, developing new products, increasing market share External growth Mergers, takeovers – including horizontal and vertical, diversification This lesson is written by Sarah Hilton for Revisionstation

This complete lesson covers: The roles and objectives of internal and external stakeholder groups Owners, employees, customers, suppliers, government and the local community The effect business activity has on stakeholders The effect stakeholders have on business This is written by Sarah Hilton for Revisionstation