• Simple hierarchical structures: span of control, levels of hierarchy, chain of command
• Roles and responsibilities of directors, managers, supervisors, other employees in an organisation and inter-relationships between them
2.2.2 The role of management: • Functions of management, e.g. planning, organising, coordinating, commanding and controlling
• Importance of delegation; trust versus control
2.2.3 Leadership styles: • Features of the main leadership styles, e.g. autocratic, democratic and laissez-faire
• Recommend and justify an appropriate leadership style in given circumstances
2.2.4 Trade unions: • What a trade union is and the effects of employees being union members
sample questions and answers
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