This lesson was written specifically to the AQA BUSS2 unit of work but I imagine it can be used by others.
It covers the key areas of Customer Service, Customer Expectations and Customer Satisfaction.
Use the Powerpoint along with the two worksheets for an hours lesson- the United airline document is the news article task to show an example of how a company has provided outstanding customer service.
It covers the key areas of Customer Service, Customer Expectations and Customer Satisfaction.
Use the Powerpoint along with the two worksheets for an hours lesson- the United airline document is the news article task to show an example of how a company has provided outstanding customer service.
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Thank you very much for this resource
Very useful. Thank you :)
Thanks, was really useful
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