This is a 19-slide PowerPoint presentation which covers the whole of the second of 4 parts of Business Level 2, Unit 4 - Principles of Customer Service.
It is designed for the EDEXCEL Specification but could be used with any students of customer service.
Please download the FREE activity sheets which accompany these PowerPoints. Search for “Level 2 activity sheets”.
This PowerPoint covers:
- Customer Service: Effective customer service involves monitoring feedback and adhering to industry and organizational codes.
- Legal Compliance: Businesses must comply with legal standards, including health and safety, sale of goods, data protection, and equal opportunities.
- Ethical Standards: Maintaining ethical standards is crucial, such as not misleading customers or withholding valid refunds.
- Organizational Procedures: Following procedures ensures consistent service, competitive edge, and alignment with mission statements.
- Risk Management: Minimizing hazards and risks involves identifying potential dangers and taking steps to mitigate them.
This is the 2nd of 4 Powerpoints which will, together, cover the whole Unit.
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