In this resource I have covered the content of GCSE Business AQA - Good customer service, This resource includes a Power Point, The following criteria is involved in the resource:
- Methods of good customer service:
- The sales process
- Excellent product knowledge
- Customer experience
- Post-sales service
- Benefits of providing good customer service
- Drawbacks of providing good customer service
- Dangers of poor customer service
- Impact of technology on customer service
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