Level 1/2 Hospitality & Catering
LO2 AC2.1-2.3 Understand how hospitality & catering provision operates
Knowledge Organiser
A.C. 2.1. The operation of the kitchen
- kitchen layout
- work flow
- stock control
- equipment and material
- documentation and admin
- dress code
A.C. 2.2. The operation of front of house
- layout
- work flow
- equipment and material
- documentation and admin
- dress code
- security and safety
A.C. 2.3. Meeting Customer Requirements
- Customer needs, wants and expectations
- Customer service
- Dietary Requirements
- Trends
- Consumer acts & Equality act
- Customer types (leisure, corporate and local residents)
Including key term glossary
Get this resource as part of a bundle and save up to 24%
A bundle is a package of resources grouped together to teach a particular topic, or a series of lessons, in one place.
Something went wrong, please try again later.
Excellent resources - exactly what I needed and has saved me hours. You are wonderful! Please could i possibly get a copy i can edit? Its: c.long@ormistonvictoryacademy.co.uk
Report this resourceto let us know if it violates our terms and conditions.
Our customer service team will review your report and will be in touch.
£2.00