Quality

The latest in the new series of PowerPoint resources aimed at assisting teachers with the delivery of the WJEC/Eduqas A-level Business specification (but are suitable for all boards). These slides and hand out are designed to support the delivery of the Component One topic of quality. They analyse and explain the main differences between quality control and quality assurance. They also consider the work of Deming with regard to total quality management (TQM) and then examine the issues of quality circles, benchmarking, monitoring, quality chains and quality’s important role in the satisfaction of customers. The slides contain the Quick Fire Five questions and also a practice essay (both with solutions). The pack also contains a free set of student revision notes.