Revisionstation's Shop
Revisionstation's Shop
4.56446 reviews

Sarah Hilton has been a business examiner for over 20 years and a business teacher for longer. She is now a teacher trainer, business teacher and qualification developer. She runs the website revisionstation which provides smashing business teaching resources at budget prices.

zip, 16.3 MB
zip, 16.3 MB
zip, 9.95 MB
zip, 9.95 MB
zip, 9.68 MB
zip, 9.68 MB
zip, 21.68 MB
zip, 21.68 MB
zip, 7.92 MB
zip, 7.92 MB

1.4.1
Approaches to
staffing
a) Staff as an asset; staff as a cost
b) Flexible workforce:
o multi-skilling
o part-time and temporary
o flexible hours and home working
o outsourcing
c) Distinction between dismissal and redundancy
d) Employer/employee relationships
o individual approach
o collective bargaining
1.4.2
Recruitment,
selection and
training
a) Recruitment and selection process:
o internal versus external recruitment
b) Costs of recruitment, selection and training
c) Types of training:
o induction
o on-the-job
o off-the-job
1.4.3
Organisational
design
a) Structure:
o hierarchy
o chain of command
o span of control
o centralised and decentralised
b) Types of structure:
o tall
o flat
o matrix
c) Impact of different organisational structures on business
efficiency and motivation
1.4.4
Motivation in theory
and practice
a) The importance of employee motivation to a business
b) Motivation theories:
o Taylor (scientific management)
o Mayo (human relations theory)
o Maslow (hierarchy of needs)
o Herzberg (two factor theory)
c) Financial incentives to improve employee performance:
o piecework
o commission
o bonus
o profit share
o performance-related pay
d) Non-financial techniques to improve employee
performance:
o delegation
o consultation
o empowerment
o team working
o flexible working
o job enrichment
o job rotation
o job enlargement
1.4.5
Leadership
a) Leadership:
o the distinction between management and leadership
b) Types of leadership style:
o autocratic
o paternalistic
o democratic
o laissez-faire

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