This is a 26-slide PowerPoint presentation which covers the whole of the 4th of 4 parts of Business Level 2, Unit 4 - Principles of Customer Service.
It is designed for the EDEXCEL Specification but could be used with any students of customer service.
Please download the FREE activity sheets which accompany these PowerPoints. Search for “Level 2 activity sheets”.
This PowerPoint covers:
- Customer Service: Essential skills include good manners, appropriate dress, and positive attitude.
- Communication: Effective communication involves both verbal and non-verbal elements.
- Handling Queries: Always be polite, show empathy, and keep customers informed.
- Dealing with Complaints: Listen carefully, offer alternatives, and escalate serious issues.
- Authority Limits: Different roles have specific limits on actions like refunds and free products.
This is the 4th of 4 Powerpoints which will, together, cover the whole Unit.
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