This unit of work for IT BTEC LEVEL 3 - Unit 12: IT Technical Support - Learning Aim A includes information about two organisations and they run their technical support to their employees/clients/students.
Organisation A: the college I work at (easily editable to adjust to your school/college but not required as you can students can create their work for any organisation.)
Organisation B: A local Independant bank
Included in this resource is full case studies on each organisation as well as question and answer sheets. Each PowerPoint has speaker notes for ease of delivery and relevant examples to the assignment.
This resource has everything needed to meet the requirements of assignment A.
Please check out my other BTEC IT/Computing resources for the following units on my TES seller page.
Unit 1, 3, 5, 7, 8, 12, & 19
I am preparing materials on the following units for the future.
Unit 2, 4, 6, 9 and 14
Get this resource as part of a bundle and save up to 12%
A bundle is a package of resources grouped together to teach a particular topic, or a series of lessons, in one place.
Something went wrong, please try again later.
This resource hasn't been reviewed yet
To ensure quality for our reviews, only customers who have purchased this resource can review it
Report this resourceto let us know if it violates our terms and conditions.
Our customer service team will review your report and will be in touch.
£39.00