pdf, 1.8 MB
pdf, 1.8 MB
pdf, 1.8 MB
pdf, 1.8 MB

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Overview:
This video discusses the impact of customer service on businesses and uses the example of two children’s entertainers to illustrate how word-of-mouth advertising can significantly affect a business’s reputation. It allows students to critically examine the advantages and disadvantages of providing different levels of customer service.

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