These worksheets are an excellent way to start learners thinking about customer service and the role it plays in the business. They contain definitions and brainstorming activities as well as written work activities that capture personal experience with thought provoking questions. They lead up to providing good examples to produce roleplays with. Additionally there is a self analysis survey for learners to complete. It is titled 'Customer Service Self analysis for your and your centre' (Daycare) I have used these resources when teaching early childhood educators, retail staff and other service industries. The resource includes answers and are available in both pdf and .doc format for editing purposes if required. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This resource contains two CV templates that you can fill in with your own information. The CV's are formatted and have space for you to type in your specific information. There are prompts to help you with this. They are standard CV's and it will generally be up to personal preference as to which one you will choose to use. It would be useful to have basic word skills to work with the documents. Delete any information not required by selecting and using the Delete key. Remember a hard page break is Ctrl Enter. Use this instead of just continually using the enter key as this can muck up formatting.

Kick off the school year with this engaging and comprehensive Back to School Writing Journal designed for middle and high school students! This resource is perfect for helping students reflect on their goals, set new aspirations, and creatively express themselves. Whether you’re a seasoned teacher or a new educator, this journal will provide your students with a valuable tool to start the year on a positive and thoughtful note. What’s Included: Welcome Page: A motivational introduction to inspire students and set the tone for a reflective school year. About Me: Prompts to help students introduce themselves and share unique aspects of their personalities. My Summer: Space for students to reflect on their summer experiences and share their favorite memories. Goals for the School Year: Structured goal-setting activities for both academic and personal growth. Academic Reflections: Prompts to help students think about their academic interests and potential challenges. Personal Reflections: Activities to reflect on past challenges and the qualities they value in friendships. Hopes and Dreams: Space for students to dream big about their future and how the school year can help them get there. Getting to Know My Teachers: Prompts to encourage positive relationships with teachers. School and Community Involvement: Planning for extracurricular activities and community engagement. Inspirational Quotes: A section for students to find and reflect on motivational quotes. Final Thoughts: A place for students to reflect on their excitement and nervousness about the new school year. Additional Pages: Blank pages for doodles, drawings, and a gratitude journal section for weekly reflections. Teacher Instructions: Included with the journal is a detailed lesson plan with step-by-step instructions on how to implement the journal in your classroom. The instructions provide a structured approach to help students get the most out of their journaling experience, including guided activities, discussion prompts, and reflection exercises. Why You’ll Love This Resource: Engaging and Reflective: Encourages students to think deeply about their goals and experiences. Creative Expression: Provides space for students to express themselves through writing and drawing. Personal Growth: Supports students in setting and achieving their academic and personal goals. Community Building: Fosters a sense of community and shared experiences among students. Easy to Implement: Comes with comprehensive teacher instructions to guide you through each activity. This Back to School Writing Journal is the perfect resource to help your students start the school year with intention and enthusiasm. It’s more than just a journal—it’s a tool for growth, creativity, and connection.

Homophones are words that have the same sound (pronunciation) but different meaning and (usually) different spelling. Included in this document are 66 pairs of common homophones. These can be printed, laminated, cut out and used in various activities to practice correct spelling, pronunciation and meaning of words. There is a pdf file and a word document so that you can edit if you wish to put in your own subject homophones. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

Do your students need to work as a team or group to meet an objective? Learning to work as a team is an important life skill that your students need to master for in the workplace and classroom. Working in groups and collaborating on problems and projects is all part of cooperative learning. This packet contains a professional PowerPoint presentation that should be viewed before teams take on a project of any sort or size. It comes with a revisions worksheet (with answers provided), and Teacher Notes (that can be used as a lesson plan). It is presented in word, pdf and ppt format and is fully editable. The following topics are covered: Qualities of an effective Team Member Skills required to work in a Team Making Decisions as a Team Defining Objectives using Smart Goals Roles and Responsibilities Expected Behaviours and Attitudes Bruce Tuckman Model for Team Collaboration Revision exercise - worksheet with answers Team Challenge If you have any questions about this resource please contact me at resourcecreator1@gmail.com. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This 46 slide presentation is a complete lesson that shows learners how to conduct themselves, prepare for and complete a job interview. It addresses questions that will arise during an interview and suggested responses. It is interactive in that there are tasks for learners to complete in pairs and groups. The lesson concludes with mock interview practice by participants. It is provided in a ppt editable version and a pdf. Topics Covered: Sharing Experiences Types of Interviews Stages of an effective interview The PAR technique Body Language Three most feared Questions Practice a Mock Interview ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This resource contains training manuals and associated files that are suitable for new Excel users and those that want a refresher. It contains information on basic spreadsheet setup, basic formula, creating charts, formatting and much more. Included within the workbook are instructions, a crossword for Excel Vocabulary and exercises. This is a 38 page workbook. The step by step training manual has exercises that students can bring up on their computer to easily practice the skills demonstrated. It can be run as a workshop or stand alone resource to work through individually. A sample file has now been included for students to work through in Excel format. A full list of shortcut keys is also included at the back of the workbook. Files are provided in both pdf and word format for editing. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This resource has been developed as a practice Exercise for learners who have been introduced to Pivot Tables in Excel. It is a practical task that can be undertaken in teams, pairs or individually. It includes a set of data that needs to be analysed. Learners are required to brainstorm questions that a Sales Manager would need to know about the transactional data. They then create pivot tables based on the questions. There is a second spreadsheet that contains 8 sample questions and pivot tables that relate to the questions. This activity has been well received in my classroom of adult learners. They become very engaged in the process and develop a better understanding of the use of pivot tables.

Looking for an engaging and interactive lesson that helps your students develop self-awareness and communication skills in the workplace and classroom? Look no further than our comprehensive PowerPoint presentation on the Johari Window! This 20-slide presentation is packed with easy-to-understand explanations, colorful graphics, and interactive activities that will help your students gain a deeper understanding of their own personalities and communication styles. With no prep required, this presentation is the perfect addition to your classroom curriculum! Learning Objective: Define the Johari Window Understand & describe examples of each quadrant of the Johari Window Describe the benefits of utilizing the Johari Window Formats Provided: Interactive, engaging Powerpoint Presentation file (ppt and pdf) Teacher Notes (word and pdf) Activities for students to complete If you have any questions about this resource please contact me at resourcecreator1@gmail.com.

This activity is for learners to get to know more about each other. It can be used as a warmer or ice breaker at the beginning of a lesson. Hand out the worksheet and have students work in pairs to fill it in. They need to talk to other people in the class to find out anything that they may have in common. Works well for a speaking activity. Is a lot of fun!

This 15 slide powerpoint training presentation shows learners show to summarise text. This is an essential skill that takes practice to master. The resource also contains worksheets that complement the presentation. Files are available in pdf and ppt editable format. Presentation Content: What does summarising mean? Strategies to use when summarising – Nutshell method What Not to Summarise Task 1 – Write a summary about yourself Task 2 – Summarise a passage – example answer provided Task 3 – Group Activity – summarise an article ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This resource is an interactive PowerPoint presentation (30 slides) that focuses on Customer Service Skills in the workplace. It is a ready to teach package. Also included is a teachers / facilitators document with notes next to slides that has answers and suggested activities while working through the presentation. It is provided in both pdf , ppt, and word format for editing if required. The lesson contains the following topics: Customer Service Definition Poor vs Exceptional Service Why Exceptional Service is Important Practical Tips to Provide an Exceptional Customer Service Experience Scenario based role play activities – good and bad examples from You tube clips ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

Are you searching for a comprehensive and engaging resource to teach critical thinking, problem-solving, and creative decision-making to your high school students? This professionally crafted Six Thinking Hats PowerPoint Presentation is a must-have addition to your classroom toolkit. Key Features: **Interactive Learning: **This PowerPoint presentation is designed to actively engage your students in exploring Edward de Bono’s Six Thinking Hats method. From thought-provoking discussions to real-world problem-solving scenarios, your classroom will be abuzz with creativity and structured thinking. Diverse Thinking Styles: We cover each thinking hat – White, Red, Black, Yellow, Green, and Blue – with clear explanations and practical examples, to help students grasp the power of different thinking styles. Preparation for Future Success: Equip your students with a skill set that extends beyond the classroom. The Six Thinking Hats are highly regarded in business, science, and other professional fields. Your students will graduate with a valuable problem-solving tool in their arsenal. Teacher’s Notes Included: You’ll receive teacher’s notes with each slide (in the notes area), providing tips, activity suggestions, and answers to questions, making it easy to guide your class effectively. Ready to Use: No need to spend hours creating materials. Simply download, customize to suit your classroom style if desired, and start teaching! Flexible and Versatile: Whether you teach history, science, English, or any other subject, the Six Thinking Hats can be applied across disciplines, making it an adaptable resource for teachers of various subjects. Engage and Empower: Empower your students to think critically, work collaboratively, and make informed decisions, setting them up for success in academics and beyond. If you have any questions about this resource please contact me at resourcecreator1@gmail.com.

This game can be used for ESOL learners to practice their speaking and listening in a fun way. It is similar to snakes and ladders. You use a dice and a board and play in teams. You can print this sheet out and laminate it if you like to keep it clean and readily available for repeated use. I have left it in a Word document so that you can edit it and change some of the topics to make it relevant to what you are teaching.

This resource is a powerpoint presentation that shows how to add and subtract time using simple maths rules. It has an example of an easy and more challenging task. I use this in the workplace with groups of learners when practicing filling out timesheets. They can follow the examples given with answers and then create their own examples to test each other on.