Communication skills in the Workplace Bundle
Resource Bundle
Resources included (14)
Time Management - PowerPoint and Worksheets - no prep - editable
Assertive Communication Skills Workbook - Editable - No prep
Customer Service Skills Worksheets and Activities
Customer Service Skills Complaint Resolution using the TACTICS method
Teamwork - Collaborate within a team or group to meet an objective
Leadership - Steps to Effective Delegation Handout
Assertive Communication Skills - Powerpoint
Active Listening Skills Activity
Conflict Management Styles Lesson Starter and Learner Activities
Giving and Receiving Feedback using the EEC and PAC Model
Writing a Standard Operating Procedure Lesson (SOPs)
Giving Effective Instructions for workplace training and ESOL use.
Identifying Personal Values Presentation and Worksheet - Editable
Goal Setting using SMART goals
Your students will find these lessons engaging, fun and interactive. This bundle contains essential communications skills for the workplace and classroom. Worksheets, activities and Powerpoint Presentations that are fully editable.
Included:
Active Listening
Assertive Communication
Complaint Resolution
Conflict Management Styles
Customer Service Skills Worksheet
Feedback model
Giving verbal instructions
Goal Setting
H&S
Values
Time Management
Teamwork
No preparation is required.
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£10.50