Customer Service (Lesson 12) - GCSE Business
Unit 3: Operations
PowerPoint to deliver a lesson relating to Sales Process
This layout includes the following:
Including:
- Starter recap questions
- The features of good customer service
- Greeting the customer
- Interacting with the customer
- Identifying customer needs and wants
- Encouraging feedback from the customer
- Responding to feedback
Students should write down any text that is in red.
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