These worksheets are an excellent way to start learners thinking about customer service and the role it plays in the business.
They contain definitions and brainstorming activities as well as written work activities that capture personal experience with thought provoking questions. They lead up to providing good examples to produce roleplays with. Additionally there is a self analysis survey for learners to complete. It is titled 'Customer Service Self analysis for your and your centre' (Daycare)
I have used these resources when teaching early childhood educators, retail staff and other service industries.
The resource includes answers and are available in both pdf and .doc format for editing purposes if required.
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Communications, Workplace, ESOL and Computing Resources
They contain definitions and brainstorming activities as well as written work activities that capture personal experience with thought provoking questions. They lead up to providing good examples to produce roleplays with. Additionally there is a self analysis survey for learners to complete. It is titled 'Customer Service Self analysis for your and your centre' (Daycare)
I have used these resources when teaching early childhood educators, retail staff and other service industries.
The resource includes answers and are available in both pdf and .doc format for editing purposes if required.
** Leave a review for this resource and receive one free resource of your choice from my shop.
Communications, Workplace, ESOL and Computing Resources
Get this resource as part of a bundle and save up to 80%
A bundle is a package of resources grouped together to teach a particular topic, or a series of lessons, in one place.
Bundle
Communication skills in the Workplace Bundle
Your students will find these lessons engaging, fun and interactive. This bundle contains essential communications skills for the workplace and classroom. Worksheets, activities and Powerpoint Presentations that are fully editable. **Included**: Active Listening Assertive Communication Complaint Resolution Conflict Management Styles Customer Service Skills Worksheet Feedback model Giving verbal instructions Goal Setting H&S Values Time Management Teamwork No preparation is required.
£10.50
Bundle
Workplace Essential Skills Bundle
This covers essential skills to have and build on in the work environment. Assertive Communication Preparing an Elevator Speech Complaint Resolution methods Conflict Resolution Problem solving in relation to projects and workplace issues Customer Service Skills worksheet Email Communication Ethics and Workplace Dilemmas Giving and Receiving Feedback Goal Setting using SMART goals Health & Safety Identifying your Values individually and as a team Writing Standard Operating procedures (sops) Teamwork Microsoft Powerpoint
£10.00
Bundle
Customer Service Exceptional Skills Bundle
This bundle has some great activities for introducing customer service skills to learners. It includes: \- 30 Slide Customer Service Powerpoint \- Customer Service Skills Worksheets and Activities \- Telephone etiquette Roleplay cards with message template \- Complaint resolution using the TACTICS method Files have been provided in both pdf and editable versions.
£8.00
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Was tasked with delivering a last minute class on Customer Service and this presentation was very helpful - pitched at the right level and covered all the basics.
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£2.80