Exploring Customer Service. A fully-resourced lesson (1 hour +) which can be used by teachers to deliver a detailed lesson on Exploring Customer Service
Learning Outcomes:
To be able to explain what customer service is
To be able to give an example of good customer service
To understand what job roles may require good customer service and why
Key terms
Efficient, Effective, User Experience
Each Lesson Pack Contains:
1 Fully Editable Careers PowerPoint (Learning Outcomes, Confidence Checkers, Assessment of Learning, Variety of Tasks, Video Embedded URL Clips, Engaging Premium Quality Slides, Extra Support Websites, Challenging & Thoughtful Questioning)
Assessment Opportunity (Confidence Checker)
The lesson includes a detailed PowerPoint, variety of student facing tasks and comprehension tasks These resources have been designed to be engaging, informative and pick up and teach.
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£3.75